10 X Customer Support Officers
3 weeks ago
$34 per hour + Super | 38hours per week, 8am-6pm Monday to Friday Rotating Roste
- Health Government Contract | Hybrid - Liverpool + WFH
- ASAP Start | Estimated 12month assignment, strong potential to extend
- **$34 per hour + Super | 38hours per week, 8am-6pm Monday to Friday Rotating Rosters**:
- **Health Government Contract | Hybrid - Liverpool + WFH**:
- **ASAP Start | Estimated 12month assignment, strong potential to extend**
**About the Company**
Our large client serves the community in providing health and medical support to vulnerable individuals across the nation.
**About the Role**
They are currently seeking 10x professional and empathetic Customer Support officers to join their Contact Centre in Liverpool with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am - 6pm. This is an estimated 12month temporary assignment, with a strong potential to extend.
Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting vulnerable people with health and medical support to improve and enhance their overall quality of life.
**Responsibilities**
- Provide high level, professional and empathetic customer service
- Respond to customer enquiries in a high-volume call centre environment
- Capture, process and lodge customer requests and orders into the database
- Accurately entering data in high volumes into the system
- Facilitate the resolution of customer complaints
- Tracking and tracing deliveries
- Undertake investigations, conducting outbound calls to confirm ETA’s and deliveries
- Process returns and claims, as required
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s
**About You**
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid negotiation, conflict resolution and problem solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting and tight deadlines
- Strong computer literacy and proficiency with MS Office suite, Salesforce, SAP or Oracle
- Intermediate excel skills
- High attention to detail
***
**Requirements**:
- Demonstrated experience working within a high-volume contact centre environment
- Previous experience working within a sensitive/complex environment
- Health, Warehouse, Not-For-Profit or Government experience advantageous
- Valid Driver’s license and own transport
- Reliable remote internet access
- Flexible to work across a rotating roster 8am - 6pm Monday to Friday
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
**How to Apply
-
Practice Manager
4 weeks ago
Liverpool, Australia Healthcarelink Support Full timeOur client is a team thats dedicated to making a difference in people's lives every day. They are dedicated professionals, committed to delivering the highest quality of care to our patients and they are looking for individuals who share the same passion for helping others and who are ready to grow their careers.They are looking to hire a diligent...
-
Customer Service Officer
2 weeks ago
Liverpool, Australia HCF - Member Growth Full timeAs a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Liverpool Branch. Responsibilities Embrace face-to-face and telephone needs-based selling, highlighting our diverse...
-
Real Estate Administration
4 weeks ago
Liverpool, Australia Real Estate Liverpool Full timeLong established business - Fast paced environment - Administration experience preferred Seeking an experienced administration, office support person who is well spoken, has good communication skills and is a team player. This Liverpool Real Estate is well-established and specialises in Residential Sales & Property Management. This is an exciting...
-
Payroll and Benefits Advisor
4 weeks ago
Liverpool, Australia Liverpool City Council Full time**1 x Temporary Full Time Contract for 12 months with an option of permanancy.** **ABOUT THE ROLE.** As the Pay and Benefits Advisor, you’ll be part of Payroll team that is responsible for the running the timely, accurate and relevant processing and the accurate & timely delivery of payroll, personnel and leave services for a workforce of 900 plus...
-
Business Support Specialist
4 weeks ago
Liverpool, Australia Study and Work Full timeMinimum 1 year's contract logistics (3PL) experience - CargoWISE One & WMS experience beneficial - Microsoft Office - The position is responsible for providing business support to the Solutions Team, by completing data entry, analysing reports and problem solving, invoicing customers, and providing support to the BCM Team to ensure the day-to-day operations...
-
Customer Service
4 weeks ago
Liverpool, Australia Recruit19 Full timeCustomer Service Experience within the Freihgt forwarding Ind. Essential - International Freight Forwarder - Great team culture, friendly environment **You are** a natural team player and customer service professional. You think creatively about how to solve problems and are thorough in all aspects of administration and compliance. You build great...
-
Administration Officer
4 weeks ago
Liverpool, Australia Nepean (AU) Full time**About Us** NEPEAN Transport is a leading Australian manufacturer in heavy vehicle safety equipment. Our hard work, technical credibility, and willingness to tackle difficult projects have earned NEPEAN an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65 countries. **Our...
-
Customer Service
4 weeks ago
Liverpool, Australia Specify Consulting Full time**Company** My client is an established global supplier of sustainable decorative surface solutions. They pride themselves on the collaborative culture that they have created and have one of the leading, most well-known brands within the industry. This role is critical to support the continued growth and development of the company’s expansion plans here...
-
Customer Service
4 weeks ago
Liverpool, Australia Specify Consulting Full time**Company** My client is an established global supplier of sustainable decorative surface solutions. They pride themselves on the collaborative culture that they have created and have one of the leading, most well-known brands within the industry. This role is critical to support the continued growth and development of the company’s expansion plans here...
-
Support Coordinator
4 weeks ago
Liverpool, Australia New Horizons For Health Full timeSupport Coordinator - Liverpool - Max Term Requestion ID: req7392 Employment Type: Max-Term Contract For more than Fifty years, we've been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It’s all part of our goal to provide...
-
Support Coordinator
7 days ago
Liverpool, Australia New Horizons For Health Full timeSupport Coordinator - Liverpool - Max Term Requestion ID: req7378 Employment Type: Max-Term Contract For more than Fifty years, we've been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It’s all part of our goal to provide...
-
Administration Officer
4 weeks ago
Liverpool, Australia Liverpool City Council Full time**Administration Officer** Permanent Full Time - 35 hours, 5 days per week **Salary**:Grade 8 - $ $68,933.68 - $75,318.53 **Closing Date**: 3rd May 2024 Welcome to Liverpool City Council one of the fastest growing and New South Wales’s third CBD also known as the Gateway City to Western Sydney Airport. Here we like to do things differently; our focus...
-
Administration Officer
4 weeks ago
Liverpool, Australia Liverpool City Council Full timeAdministration Officer **Salary**: $68,933.68 - $75,318.53 Closing date: 7 February 2024 **ABOUT US** - Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different birthplaces, Liverpool is one of the most diverse communities in Australia. - Working with...
-
Medical Receptionist
4 weeks ago
Liverpool, Australia Southwest Neurology Full time**Who we are** - **We are a specialist medical practice with a difference. We provide a range of neurological services to people in the community.**_ We are seeking a medical receptionist with excellent organization and administrative skills to join our team on a full-time basis. We are seeking applicants with a confident, friendly, and helpful nature, who...
-
Customer Value Specialist
4 weeks ago
Liverpool, Australia Bupa Full time**_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people._** **_ Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support...
-
Customer Service Advisor
6 days ago
Liverpool, Australia St.George Full timeJoin our fabulous team at our Liverpool branch - Part time role - (35 hours per week) - Keep taking your career up a notch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored...
-
Ranger
4 weeks ago
Liverpool, Australia Liverpool City Council Full time**Ranger** 1 x Permanent - 38 hours, 7 days per week on a roster system Salary**:$73,833.55 to $80,859.40 pa + super (+ **Council Leaseback Vehicle)** Location**:33 Moore Street, Liverpool Closing Date: 07 February 2024 **ABOUT US** - Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a...
-
Leisure and Lifestyle Officer
4 weeks ago
Liverpool, Australia SummitCare Full timeAbout the business SummitCare today is proud to operate 9 homes across Sydney and Newcastle. Our purpose is to enable wellbeing all day every day for people requiring aged care. Partnering with our vision of striving for excellence in all that we do, SummitCare is professional, respectful and supportive in caring for our aged community as if they were our...
-
Customer Value Specialist
4 weeks ago
Liverpool, Australia Bupa Full time**_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Customer Value Specialist
4 days ago
Liverpool, Australia Bupa Full time**_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...