Customer Service Assistant

3 weeks ago


Melbourne, Australia Mitrade Global Pty Ltd Full time

Mitrade Global Pty Ltd is an innovative Melbourne based CFDs online trading broker that operates its business under the regulation of the Australian Securities and Investments Commission (ASIC) (AFSL 398528). With a mission to simplify FX and CFDs, Mitrade provides a self-developed trading platform with a wide range of assets including FX, commodities, indices, and cryptocurrencies that best suit investors’ needs in the global market.

Our core corporate values are collaboration, open-minded, responsibility and excellence

**Primary Purpose of the Position**:
As a Customer Service Representative for Mitrade, your role is crucial to ensure customer satisfaction by providing bilingual support to our clients. In addition, you are required to ensure all clients’ inquiries and issues are addressed and resolved in a timely manner. Making sure each and every single client is provided with best customer service through all stages of their journey with Mitrade.

**What Would Be Your Responsibilities**:
As a provider of exceptional service, you will be responsible for:
Consistently taking initiative to resolve client’s queries, with full dedication and determination.
Use your knowledge/experience to not only identify issues or potential problems but also provide an innovative solution tailored to the clients’ needs / business needs in a timely manner
Skilfully probe for and understand our clients’ needs
Taking initiative to identify business opportunities and ways to improve client experience, Going above and beyond with customer service
Proactively liaise with various departments to assist in resolving our client’s queries

**What You Will Need to Have**:
Ability to provide professional service over online communication channels
Excellent communication skills both verbal and written
Willingness to commit to long-term career growth and professional developments
Critical thinking and problem-solving skills
Ability to work under pressure
Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform
Strong sense of integrity
Open-minded and collaborative

**What You’ll Get in Return**

Competitive remuneration package.
Be part of a dynamic and multi-cultural company with the opportunity to grow.
Onsite training and ongoing continuous professional developments.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

Pay: $43,304.35 - $75,300.93 per year

**Benefits**:

- Health insurance
- Professional development assistance

Schedule:

- Day shift
- Flexible hours

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus
- Signing bonus

COVID-19 considerations:
Compulsory

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)



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