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Team Leaders

4 months ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Finance

Reference: 63874

The **Victorian Heart Hospital** is Australia’s first state-of-the-art, specialist cardiac facility, providing innovative, holistic and patient-centred care, committed to serving the needs of the community. As a standalone hospital, housing world-ranking **Monash University** and the **Victorian Heart Institute**, all on one campus, it combines world-class clinical care, research, education and training representing a powerful model of collaboration, innovation and excellence.

The first of its kind in the Southern Hemisphere, the **Victorian Heart Hospital** provides tailored cardiovascular care for all Victorians, and specialised life-saving procedures for our community. It also sets a new international benchmark for cardiac hospital design in a purpose-built facility with access to landscaped spaces exuding calm and tranquillity, to enhance the patient experience and positively impact clinical outcomes.

**Ambulatory Cardiac Services**

Our **Ambulatory Cardiac Services** is one of the largest programs in the **Victorian Heart Hospital** delivering an innovative model of care and a comprehensive range of acute and chronic cardiac consulting services. Supported by a new purpose built EMR module, our Ambulatory Services includes bookings and scheduling for; ambulatory clinics, ambulatory testing, preadmission, diagnostic procedures, and prevention and rehabilitation. Referral management, support for Multidisciplinary Team Meetings, Call centre and system support and Revenue Support Services. Cardiac Clinics and Ambulatory testing are also located at satellite sites including Casey and Dandenong Hospitals, Monash Children’s and Frankston. Our **Ambulatory Cardiac Services** will be a ‘one stop shop’ providing patients with an efficient, streamlined and integrated approach to the patient journey within a multidisciplinary team focus, with vastly reduced duplication and patient movements, and standardisation of care.

**Revenue / Administration Cardiac Test Bookings - Team Leaders** **Ambulatory Administration**

Exceptional **Team Leader** career defining opportunities to drive and positively impact patient centred excellence at the first ever and largest **Cardiac Ambulatory Services**. Underpinning these leadership roles is the ability to mentor a passionate team to provide efficient, timely customer focused diverse services, championing our pathway as a recognised leader in Cardiac Ambulatory Services excellence. As we continue to grow and build an engaged and passionate team, now recruiting the following 2 x Team Leaders positions:
**Administration Cardiac Test Bookings Team Leader**:

- lead and oversee a team who support a diverse range of Ambulatory Administrative services
- train Administration Officers to ensure high quality data management
- oversight of data remediation to repair errors in data capture
- prioritise teams rosters to align with service requirements plus allocation of meal breaks and unexpected sick leave and leave relief for other supervisors
- trouble shoot and resolve concerns and complaints to ensure an efficient service delivery

**Revenue Team Leader**:

- provide high level service delivery and provision of all aspects of Revenue
- oversee Ambulatory services across MBS outpatient clinics, inpatient and outpatient cardiac tests and procedures and other related tasks
- support other Monash Health sites including Casey, Dandenong, Frankston and Clayton
- implement service business process improvements to ensure revenue and data accuracy
- review current processes and update training materials for the hearts hospitals billing team

**Please refer to relevant Team Leader Position Description for more information**

**Interviews for these positions week commencing December 18, 2023**

**About You**

A talented administrative professional with leadership skills, you thrive leading by example and mentoring a team to drive a culture of excellence. You have an interest in cardiac health and ready to take the next step in your already accomplished career.

To ensure your success in this role, you will have the following experience and capabilities.
- demonstrated leadership skills across diverse teams within a health service
- ability to build strong relationship across multidisciplinary teams to deliver outcomes
- problem solve to mitigate risks and errors, ensuring an efficient service at all times
- outstanding communication and time management skills
- proven experience in driving continuous improvement

**Monash Health is a **_great_** place to work**

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace and we are relentless in our pursuit of excellence and work to our six guiding p