Customer Communications Specialist

3 weeks ago

Melbourne, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:

- ** Contract opportunity through to March 2024**:

- ** Melbourne or Sydney location**

The Customer Communications Specialist develops and implements multi-channel mandatory communications (cover letters, policy documentation, forms, policy schedules and other collateral) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (including Product, Legal and Compliance) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.

In this role you will:

- Copywrite high quality mandatory communications to simplify and explain complex life insurance products in customer friendly language whilst meeting regulatory requirements.
- Understand and deliver requirements from stakeholders through specifying and maintaining complex business rules for customer correspondence.
- Engage internal and external (alliance) stakeholders and manage all sign-off processes to ensure all communications meet business and regulatory requirements.
- Work with Digital & Marketing stakeholders to deliver mandatory communications which are aligned with marketing campaigns and other touchpoints in the customer lifecycle.
- Maintain the document management system and processes for all mandatory communications and versioning as well as the collateral register.

**Qualifications**:
To be successful in this role you will have:

- 2 years' + experience in management of customer/mandatory communications or similar.
- Experience in managing communications with complex technical and regulatory requirements.
- Experience within Financial Services, Telco or Insurances and understanding of current regulatory environment.
- High level of attention to detail and written and verbal communication.
- Ability to negotiate mutually beneficial outcomes with internal and external stakeholders.
- Ability to multitask and meet tight deadlines.
- Demonstrated experience in project management and working as part of a bigger project team.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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