First Nations Mentor

3 weeks ago

Southport, Australia BUSY Ability Full time

Full Time, Fixed Term until June 2025, based in Southport
- Join a passionate and dedicated team
- Assist the local community

**Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.**

**About BUSY Ability...**
Not-for-profit disability employment services provider BUSY Ability operates across Northern NSW and South East Queensland, with offices from Ballina to the Sunshine Coast. Founded in 1988, BUSY Ability [formally ON-Q] is a not for profit company that enables people with disability to realise their full potential through participation in meaningful employment.

**About the Role...**
A mentor will have responsibility for shaping the future for customers within the program by building collaborative partnerships through ongoing coaching, mentoring, support and effective case management.

A solid understanding of people centered case management principles including barrier management is core to continued success as well as a detailed understanding of what Job Ready looks like for customers.

The Mentor will create future employment opportunities for customers by identifying areas for development, upskilling, training, wellbeing & Mental Health support program suitability and referral to community-based support networks.

This is a fixed term full time role, based in Southport until June 2025.

**Key Success Factors and Responsibilities...**
In this role you will devise interventions and solutions and work with customers to implement action plans enabling the customer to become ready for employment. A solid understanding of people-centered case management principles including barrier management is core to your continued success. An ability to build, engage, support and maintain customer relationships is core to your continued success.

Your key responsibilities include, but are not limited to:

- Build and maintain effective customer relationships
- Create detailed action plans that establish a customer’s
- employment and lifestyle goals
- Motivate and engage customers through various stages of their employment action plan and placements
- Identify and develop customer capability and facilitate appropriate referrals
- Maintain regular contact and provide ongoing support to customers
- Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence

**A bit about you...**
To be successful in this role, you will have:

- Strong understanding and proven ability to engage with and work within the local First Nations community
- Experience working with boarder community including Employers and other organisations developing their cultural awareness
- Proven understanding of the barriers affecting First Nations people as well as providing assistance and achieving positive outcomes
- Use culturally appropriate strengths-based approach to support clients to achieve their goals
- Knowledge or an interest in the Employment Service sector
- Demonstrated experience in creating development plans and following up on the progress
- Able to understand the steps required by a customer to reach a Job Ready status
- Highly developed problem solving and negotiation skills
- Excellent customer and client interpersonal skills
- Drive to work in a target based, fast-paced environment
- Excellent verbal and written communication skills and able to adapt style to suit the audience
- Ability to prioritise workload, use initiative and multi-task
- Self-motivated, enthusiastic and reliable work style
- High level of computer literacy
- An open car drivers’ licence

If you have a dedicated commitment to empowering staff, increasing business market share and ultimately, creating long-term sustainable employment opportunities for jobseekers and above all, your values align with ours, then we highly recommend you visit;

**BUSY Benefits**
- Competitive, above award salary
- Generous Bonus incentive plans
- Flexible and Hybrid work options
- Training and Professional development commitment
- Career progression and internal transfer opportunities
- BUSY Benefits program
- Employee Assistance Program
- Tools of the trade to support your individual role

**Application process...**

BUSY Ability (part of The BUSY Group) is an organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.

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