Retail Store Manager

2 weeks ago

Melbourne, Australia Magic Hand Car Wash Franchisor Pty Ltd Full time

**Magic Hand Car Wash**, Australia’s best-rated Car Wash, is seeking an experienced, results-driven leader who has a passion for outstanding customer service.

**About the role**

At Magic, we recognize that our Site Managers are critical to the operations of our business. Without a strong and capable leader who can bring out the best in our teams, our customers, and our team members, we know that true success is just not possible.

That’s why we’re looking for an amazing individual with experience from similar service industries such as fast food, retail, or better yet, car washes, to join our 22+ strong National Car Wash network.

Our Site Managers are responsible for the day-to-day running of the car wash business, as well as thinking big-picture on how to continuously lift the bar on performance and sales.

**Here are some of the things you’ll be doing in the role**:

- Recruiting, onboarding, and inducting all new team members
- Championing and delivering on our customer journey
- Working alongside your team members in the driveway to understand their individual skill sets and skill gaps, providing regular on-the-job feedback and training as per our One Magic Way (our processes and ways of working unique to our brand that deliver a high quality clean every single time)
- Operating the business safely and site maintenance, including staying on top of equipment condition and presentation
- Encouraging a customer-centric culture amongst the team - helps build their appreciation for the work they do and how it helps our customers to instil pride in a job well done
- Create and lead a team environment where the team is unified, supports one another, and is challenged individually, looking for their next role to grow
- Managing the commercial aspects of the business to deliver the profit model and look for ways to improve it
- Interpreting data and business reports to constantly improve the operations e.g. rosters and team mix, wages, productivity, etc. that deliver results
- Having fun Sure, washing cars is physically challenging, but it should be fun, and we want all of our teams to enjoy the work they do.

Our car wash sites are open 7 days a week so availability to work weekends as well as throughout the week is a must.

**What makes a great Outlet Manager at Magic?**

Apart from the usual character traits of being incredibly motivated, ambitious, and entrepreneurial, the Site Manager at Magic must be someone who gets people. Both their teams and their customers. Someone who takes the time to understand them and put in place solutions to meet, or even better yet, exceed their needs and expectations.

3 years of experience in managing a team that operates via an established system, like a fast food, a service business, or a large retail outlet with more than 10 team members is a must-have.

Equally important is a leader who leads from the front - who gets their hands dirty and works alongside the team to prove their credibility and set the standard for quality results through their actions.

Our teams thrive when the leader is a great people coach with the technical skills necessary to get the customer journey right.
- Previous carwash experience is preferred but not required
- Applicants without any experience in our industry will need to do some pre-training before management training to learn what “good” looks like on the driveway.
- Have an understanding of business systems
- Experience in coaching, training, and mentoring
- Proven history of people development & building teams
- KPI and results-driven
- AQF associate degree, Advanced Diploma or Diploma

**What’s in it for you?**

Celebrating our 30th year in business, we’ve fine-tuned a business model and customer offer that has proven itself across our 22-plus sites, Australia-wide. As a result, you’ll be supported with technology and processes that are aimed to set you and your team up for success.

In addition, you’ll be rewarded an attractive salary and bonuses in the form of profit share so you too can share in the fruits of your success

**Sounds like you and the perfect next role. Great We'd love to hear from you.**

**All the interviews will take place after the 7th January 2025**

Pay: $78,000.00 - $82,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application Question(s):

- What's the largest size team you have managed?

**Experience**:

- Store Manager: 3 years (preferred)
- Management: 3 years (preferred)
- Customer service: 3 years (preferred)

Licence/Certification:

- Australian driver's license ? (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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