Complaints Officer

2 weeks ago

Canberra, Australia Hudson Australia Full time

APS5 Complaint Officer roles

Locations
- Canberra, Sydney, Brisbane and Melbourne

6 month contracts with the view to extend

$55 per hour + super

About the role
- Assessing and monitoring complaints and other regulatory intelligence
- Managing a caseload of complaints in connection with the provision of supports and services
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the commission.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
- Complaint or Case Officer background
- Strong resilience and working to meet demanding deadlines
- Strong ability to work within a team environment
- Worked at the APS5 level and has a keen interest in working for Federal Government

  • Complaints Officer

    Found in: Talent AU C2 - 2 weeks ago

    Canberra, Australia Flexhive Full time

    APS5 Complaint Officer roles Locations- Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role We are seeking to recruit candidates with a strong complaints background, with experience and/or the ability to complete duties against the following; Assessing and monitoring complaints and other...

  • Complaints Handling Officer

    5 days ago

    Canberra, Australia Karlka Recruiting Group Full time

    6-month contract - Federal Government Agency - ACT Location **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an **APS4 or APS5 Complaints Handling** **Officer. **This position is located in their busy ACT ***office for an initial **6-month contract.** **Duties** - Process complaints and prepare...

  • Complaints Management Complaints Officers

    5 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 30-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160115-3 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of...

  • Aps6 Complaints Officer

    2 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps6 Complaints Officer

    2 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **About the Organisation** Our client is an independent statutory agency that is responsible for support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. **About the Team** The Internal Reviews and Complaints Branch is the central point of coordination for...

  • Aps5 & Aps6 Complaints Management Complaints

    6 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $60.26 AUD Hourly - **Posted** - 29-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160123 -Our client is seeking to engage APS5 & APS6 Complaints Management Complaints Officers **Location**: Canberra,...

  • Aps5 Complaints Handling Officer

    5 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps4/5 Complaint Handling Officers

    5 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS4-1 pay rate: $43.89 p/h Plus Super** **APS5-1 pay rate: $48.21 p/h Plus Super** **6-month contract plus possible 6-month extension** **Braddon location** **About the Organisation** This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective...

  • APS6 Complaints Management Officers

    Found in: beBee S AU - 4 days ago

    Canberra, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • APS6 Complaints Management Officers

    Found in: beBee jobs AU - 4 days ago

    Canberra, ACT, Australia Randstad Australia Full time

    About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service...

  • Aps5/6 Complaints Officers

    4 days ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$55 - au$60 per hour + super- **Contract Term: 12 Months plus possible extension.**: - **Hourly Rate: $55.24 - $60.26 per hour excluding Superannuation.**: - **Deakin Office - Hybrid working option (Maximum 2 days working from home)** **About the Role**: The Internal Reviews and Complaints Branch is the...

  • Ministerial and Parliamentary and Complaints

    5 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 30-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160117-11 -Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers. **Location**: Canberra,...

  • Aps 5 / 6 Complaints Management Officer

    4 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS5 and APS6 Complaints Management Officer - ** APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super**: - ** Canberra, City**: - ** 12-month contract** **About the client** The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives. **Duties of APS 5** - Managing complaints and...

  • APS5 Complaints and Reporting Incidents Officers

    Found in: beBee S AU - 3 weeks ago

    Canberra, Australia Randstad Australia Remote Work Freelance Full time

    About the CompanyRandstad is a leading specialist recruitment agency and employs over 55,000 employees worldwide. Having been operating in Australia for 25 years, we are continually looking to expand our client base and candidates.About the role:You will be working within an Agency that is responsible for supporting a better life for Australians with...

  • Intake & Review Officer

    4 days ago

    Canberra, Australia ACT Government Full time

    The ACT Human Rights Commission is an independent agency established by the _Human Rights Commission Act 2005_. The role of the ACT Human Rights Commission is to resolve complaints and promote rights, including to: - provide an independent, fair and accessible process for resolving individual complaints; - promote service improvement; - promote the human...

  • Investigation Officer

    4 days ago

    Canberra, Australia Ampersand Full time

    **5 Month Contract + possibility of extension** **Pay: $44.34 - $47.78 / hour + super** **Hours of work: 36.75 / week** We are seeking a highly motivated investigation officer to work collaboratively within a team environment. The successful applicant will undertake assessment and investigation of notifications and complaints to Childrens Education and...

  • Customer Service Officer | Full-time Temporary

    Found in: Talent AU C2 - 2 weeks ago

    Canberra, Australia ACT Government Full time

    Details : The Health Risk Facilities and Radiation Safety (HRF and RS) section is a multidisciplinary section within the Health Protection Service (HPS) including public health professionals, radiation specialists, and administrative officers. HRF and RS is comprised of three units; Infection Control, Radiation Safety, and the Health Care Facilities...

  • Aps6 & Aps5 Ministerial and Parliamentary

    6 days ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $60.26 AUD Hourly - **Posted** - 29-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-160109 -Our client is seeking to engage APS5 & APS6 Ministerial and Parliamentary Complaints Officers. **Location**: Canberra,...

  • Aps5 Contact Officer

    3 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an **APS5 Contact Officer** for a Federal Government department located in Canberra ACT. The position is a non-ongoing contract until May 2024 with a possible extension, including a salary + 15.4% super. The Scheme is a high priority for Government and the department, with the ongoing commitment to the success of the...

  • Aps5 Contact Officer

    2 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an **APS5 Contact Officer** for a Federal Government department located in Greenway ACT. The position is a non-ongoing contract until May 2024 with a 12 month extension option, including a salary + 15.4% super. The Scheme is a high priority for Government and the department, with the ongoing commitment to the success of...