Strategic Healthcare Partner

3 weeks ago

Sydney, Australia Pfizer Full time

Why our Patients Need You

Pfizer Australia vision is to create an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of the science and our products, while enhancing our relationships and relevance with our customers.

What You Will Achieve

The Strategic Healthcare Partner takes a holistic view of partnership with the prioritised healthcare institutions / systems throughout Australia to collaborate on initiatives that will meet the healthcare needs of the patients served by the institutions / systems and enable the availability of Pfizer medicines through commercial discussions / agreements and education / in-services.

The Strategic Healthcare Partner’s mindset is driven by customer-centricity and collaboration. This is a field based, direct-access SME for brands that require enhanced patient care and HCP support. Interactions occur after a prescribing decision has been made. HCP and Patient interactions occur in-person and/or virtually.

How You Will Achieve It
- Identify key Customers, including decision making / influencing network. Understand Key institutions' needs, challenges and priorities for Pfizer Medications / Vaccines
- Liaises with Public Health Units, Primary Health Networks, Local Councils and hospitals to
- develop education programs on disease state awareness and vaccination
- support their role with the programs such as schools’ vaccination program
- emphasis on Indigenous Health issues in line with the Pfizer Reconciliation Action Plan
- Responsible for identifying areas of joint interest that support a legitimate unmet patient need
- Direct interaction with hospital and GP clinics regarding provision of Pfizer medication-specific education and support required by patients
- Support the procurement process/availability of medicines per existing commercial agreements
- Central point of contact and SME on medicines and treatment journey, access/out of pocket costs, treatment initiation process, ongoing management and adherence issues
- By partnering with needed Pfizer cross-functional teams, the SHP leads the development of a strategic and holistic plan for the institution and the co-creation of innovative solutions to meet the key institutions’ healthcare priorities in those areas of joint interest supporting a legitimate unmet patient need
- Direct line of communication to HCPs regarding patient insights for optimal patient selection and treatment (future opportunities and risks)
- Provide in-services to HCPs within hospitals and clinics for launch brands
- Ensure customer support by engaging with customers through both in-person and virtual interactions
- Demonstrate commitment to all Pfizer Policies, Procedures, Compliance requirements

**Qualifications**:

- A Tertiary Degree in Science, Business or equivalent with solid knowledge of the industry preferred
- Demonstrated business acumen with experience working strategically with stakeholders to co-create solutions
- Curiosity and an entrepreneurial mindset
- Analytical skills to identify the connections between data, products and the needs of the stakeholder business
- Communication skills to influence and coordinate solutions in a cross functional team
- Solid understanding of the digital space and a willingness to keep learning and upskilling
- Agility, adaptability to change and seasoned negotiation skills
- Able to connect with customers across Australia virtually and in person
- Can-do attitude and a work ethic underpinned by determination and commitment
- Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements as well as the Medicines Australia Code
- Valid Driver's Licence

Must Have
- Base degree Science, Business or equivalent. Advanced degree a plus
- Demonstrated ability to develop and implement strategic initiatives and partnerships with external stakeholders and with cross functional colleagues in a complex matrix structure
- Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop / maintain productive internal and external relationships
- Strong analytical, interpersonal, and partnering skills
- Ability to understand and influence in a highly matrixed environment
- Demonstrated strategic businessplanning abilities and superior customer management skills

Nice-to-Have
- Advanced degree a plus
- Experience working in the public health arena, particular PHN, PHU or Schools Vaccination program

Work Location Assignment: Flexible

Marketing and Market Research

LI-PFE

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