Self-service & Chatbot Specialist
2 weeks ago
Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We’re seeking a Self Service & Chatbot Specialist to contribute to the optimisation and advancement of our current chatbot capability. Your expertise will be instrumental in improving customer experiences and achieving higher levels of digital containment.
You’ll join an innovative team, that plays a crucial part in our pursuit of creating a comprehensive and seamless digital experience across all channels.
As our Self Service and Chatbot Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.
Day-to-day, you will:
- Support developing and implementing a comprehensive self-service and chatbot strategy- Gather requirements and analyse how to understand customer needs and business requirements- Analyse and report on key performance metrics related to self-service and chatbot effectiveness- Support activities related to supplier management, risk assessment, and compliance- Monitor and analyse crucial metrics and performance indicators of self-service channels
This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Experience supporting optimising self-service channels, with a strong focus on chatbot implementation and optimisation- Knowledge of chatbot technologies- Strong analytical and problem-solving skills- Passionate about digital first outcomes and digital transformation- Strong interpersonal communications and stakeholder management skill
With a career at Transurban, you’ll enjoy a range of benefits, including:
A range of flexible working options- Learning and development opportunities to support your career interests- Health and wellbeing support—access to Headspace and EAP program, wellness facilities, and more- Through our contingent partner, you will have access to novated car leases and a contractor benefits program
We offer a range of flexible working options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
**Job Type**:
Permanent
Closing Date:
11-Aug-2023 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC
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