War Memorial Hospital E. Hunter Lodge Accommodation

War Memorial Hospital (WMH) is a 3rd Schedule Aged Rehabilitation hospital, situated in Waverley, owned and operated by Uniting and part of the South Eastern Sydney Local Health District (SESLHD). Services are comprised of 24-hour inpatient care, Monday to Friday outpatient departments, several specialist community teams inclusive of Transitional Aged Care, Aged Care Assessment Team, Geriatric Flying Squad, Young Onset Dementia, 6 day a week day centre program, 24-hour accommodation service for regional guests and the full range of hospital support services. It is set within beautiful tranquil grounds and is a well-supported team environment.

**Learn more about War Memorial Hospital at the following link**:
War Memorial Hospital video

Elizabeth Hunter Lodge (EHL) is a highly valued and unique independent accommodation service for Regional, Rural, Overseas and Interstate patients/carers/family who are requiring medical treatment at any Sydney Metropolitan health facility. EHL offers budget motel style accommodation as well as private unit options.

The accommodation service aims to provide a client centred homely environment with economical pricing that optimises Government subsidisation programmes.

An exciting opportunity exists to join the WMH team as the permanent fulltime EHL Manager. The EHL Manager enjoys a frontline customer service role which directly influences the guest experience during their city stay. This position is responsible for overseeing the day to day operational management of the Lodge, which includes bookings management, billing processes, guest administration and support services, hotel service functions and networking with referral sources. There is a direct report of in-house cleaning services.

The role ensures ready access to accommodation for clients and their carers/families, in addition to maintaining a sustainable business model. There are strong networks with the treating teams and support services of the Metropolitan hospitals, alongside the Regional and Rural referral sources. The EHL Manager will ensure that the policy and procedures of WMH are followed in addition to meeting Health accreditation and WHS standards.

The substantive role is as EHL Manger, with the capacity to undertake other administrative duties at WMH as requested by WMH Executive Management.

This position is full time permanent role across Monday - Friday.

Uniting is a not-for-profit organisation with competitive salary packaging.

**Selectin Criteria**:

- Appropriate qualifications and/or demonstrated experience in an operational management area and/or in a health administrative role
- Demonstrated experience or understanding of client centred service in a health setting which balances efficient business practices with compassionate customer service
- Demonstrated capacity to prioritise, multi-task, time manage, generate reports and meet deadlines
- Proven high level of interpersonal skills - verbal, written and electronic
- Ability to work autonomously as well as part of a team, to direct and follow direction
- Experience and understanding of billing, invoicing, stock ordering and cost centre management principles
- Demonstrated IT proficiency including MS Office suite and other relevant databases e.g. Room Management System (RMS)
- Experience and/or knowledge of Healthcare Accreditation and Work Health Safety processes

***All NSW Health workers are required to have received at least three doses of a COVID-19 vaccine AND an Influenza vaccine by 1st June 2023 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 and Influenza vaccination status at interview.**

**Position Description**:PD_E Hunter Lodge Manager_PFT_Feb 2024.pdf**

**Application Guide**:WMH Application Guide with forms_May 2023.pdf**

**Applications Close**: 11.30pm, Monday 11th March 2024

WMH is proudly committed to the provision of environmentally sustainable health services. WMH operates under Uniting’s values and Code of Conduct which employees are committed to uphold. It is important that the people who work at Uniting have a sense of commitment to our purpose. We are an equal opportunity employer and we select staff based on merit and experience. Uniting supports an inclusive approach in the workplace.