Order Entry

2 weeks ago

Wolli Creek, Australia Macnaught Pty Ltd Full time

Ready for your next challenge? Do you want to work for a Global Leader in Fluid Handling? Look no further We are seeking a full time (5 day per week) independent & motivated Customer Service Coordinator/Internal Sales. If you have a passion for Customer Service, hold excellent written and verbal communication skills, then look no further. Based in Turrella Sydney, 5 minutes from Sydney airport & 500m from Turrella train station, we are seeking a Customer Service Coordinator/Internal Sales to further build our highly skilled team to further support our 5-star customer service vision.

**Essential Functions**:
**Position responsibilities include but are not limited to**:

- Supporting external sales staff
- Provide accurate quotes in a timely fashion
- Actively support fellow members of the customer service team by sharing workload and participating in team meetings
- Order entry; both domestic and export
- Willing to learn internal sales of the business for future growth
- Understand and adhere to the documented policies and procedures
- Actively participate in a fast-paced environment and organise/prioritise workload to meet demands
- Fully document each new issue and resolution
- Listen understand and convey customer requirements
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases
- Other duties as directed by reporting manager
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values and financial objectives

**Preferred skill set**
- 2-3 years customer service experience in Industrial B2B environment, desirable;
- Excellent solution & conflict management experience;
- Excellent presentation skills;
- Strong relationship building skills at all levels;
- Strong interpersonal skills including influencing, persuasion & negotiation skills;
- Strong written and verbal communication skills
- Strong computer skills in spreadsheet, word processing, presentation;
- Pronto & Cognos CRM experience, highly desirable

**About Macnaught**

Macnaught continues to serve the market as a premium manufacturer of fluid management equipment including oval gear meters, lubrications, hose reels, fuel & oil equipment.

We achieve this by being:
Innovators: Our fully funded Research & Development team combine expertise to deliver exciting new developments for the industry & lead the way in innovation

Collaborators: We value & regard our Channel Partners as an extension of our business. Our field support efforts are focused on delivering growth to your business

Since its inception in 1948, Macnaught has led the industry in innovation and product development and continues to promote the Australian Made ethos.

**Industry**

**- Automotive / Truck and Bus**

**- Industrial Automation**

**- Construction**

**- Mining**

**- Agriculture**

**- Oil and Gas**

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application Deadline: 15/09/2023

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