Head of Compliance, Network Partners

7 months ago

Sunshine West, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

The Head of Network Partners Compliance role is responsible for managing the compliance framework as it relates to our Network Partners, encompassing auditing and reporting requirements and query management. Leading a national team, this role will drive optimised Partner relationships, streamline case management and identify process efficiencies. Reporting to the General Manager for Network Partners, this role will sit on the Network Partners leadership team and establish a critical Centre of Excellence and Compliance Management framework, partnering with a third party, across our frontline Network Operations business.

**What you’ll deliver with us**

To thrive in this role, you'll leverage your existing skills to make a meaningful impact in a fast-paced and supportive environment. A key deliverable in this role is to maintain contemporary knowledge of all regulatory changes and obligations impacting our extended workforce and ensure the compliance framework remains relevant and effectively protects the business and our Network Partners.

**You’ll also**
- Develop and implement policies, procedures and frameworks to ensure contractual compliance with legal and regulatory standards and ensure relevant obligations are understood and met across the business
- Implement an efficient and robust query and case management process, including appropriate technology to support a high volume of complex queries
- Establish a Centre of Excellence which will improve processes and standards, create a national and consistent onboarding and support practice, and imbed a compliance culture and the associated benefits to service, safety and costs
- Develop and lead a high performing query management and support team to deliver an enhanced customer centric experience for all internal and external stakeholders
- Develop a fit for purpose annual audit program of work encompassing proactive and reactive audits, identifying areas of improvement and optimisation and maintaining focus on operational excellence

**About you**

You will have extensive experience managing compliance, risk or quality assurance requirements of large scale extended or contractor workforces, contingent landscape or similar, ideally within the logistics, transport or supply chain industry.

**You’ll also have**
- Deep understanding and applied knowledge of employment law, including the legal and regulatory obligations surrounding extended workforces and work health and safety.
- Demonstrated experience working through a third party to define and implement a best practice compliance program
- Highly developed influencing and relationship management skills, coupled with extensive experience providing strategic advice and informed recommendations to senior stakeholders
- Proven leadership experience managing diverse teams and process improvement initiatives
- Ideally you will have exposure to best practice query management frameworks and processes

**How we’ll deliver for you**
- Work for an iconic Australian logistics company
- Genuine career development and progression opportunities
- Hybrid working, 2 days WFH - this role can be based in Melbourne, Brisbane or Sydney
- Join our team where your expertise is recognised and your contribution matters

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**One last thing

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