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Implementation Consultant

1 month ago

Melbourne, Australia RLDatix Full time

**Role Summary**:
**Responsibilities**:

- Responsible for the successful implementation of the suite of Allocate and RLDatix products
- Responsible for managing the change journey alongside the customer
- Accurately take requirements relating to the setup and configuration of the required products
- Configure the products in line with best practices and methodology
- Deliver presentations and demonstrations as required
- Ensure checkpoints are completed where necessary
- Report on the progress of implementation projects to the Managing Consultant, maintain and update project reporting documentation
- Plan and manage user level requirements workshops - capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives
- Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may impact delivery or relationship
- Identify risks, taking appropriate action and escalating as necessary
- Provide input to project governance

**Competencies Required**:

- **Time Management **- Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes**.**
- **Planning and Organising - **Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs.
- **Customer Centric** - Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.
- **Attention to detail **- Must be able to accomplish tasks thoroughly and effectively with due concern to all areas
- **Sound Communication** - Will have the Ability to communicate effectively with the end user community within the client organisation. Will also be able to use effective communication to flag risks and build relationships with customers and colleagues.
- **Can follow process** - Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to work to project plans and respond well to change.
- **Doman & Technical Knowledge **- must have a good understanding of Allocate and RLDatix products and the value these drive for customers
- **Analytical thinking **- Must have an analytical mindset and approach to problems and issues

**Experience Required**:

- Experience as an implementation consultant is desirable in workforce, governance and risk
- A technology background is desirable with experience gained in implementing and integrating software either in a client or vendor role
- Experience desirable as a rostering practitioner, gained preferably in a health (Acute or aged care) environment
- Experience in participating in requirements gathering workshops (planning, leading and meeting documentation)
- Experience in delivering product training, both one-to-one and in small groups
- Experience in writing user requirements and specification for development
- Experience in measuring and delivering business benefits