Quality Manager

6 months ago

Carrum Downs, Australia NOV Inc. Full time

**DUTIES & RESPONSIBILITIES**:

- Direct and coordinate the company’s quality program, including quality management systems and procedures.
- Determine, negotiate and agree in-house quality procedures, standards and/or specifications
- Perform internal quality audits to both regulatory and customer requirements
- Contribute to the overall business strategy whilst maintaining a collaborative relationship with other departmental managers; Sales, Engineering, Operations, Supply Chain and Finance
- Promote a positive and accountable culture in which employees are encouraged to engage and take lead in a continuous improvement environment
- Ensure Quality Team reduce non value added activity in all processes by using lean / kaizen tools and techniques
- Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports and recommend continuous improvement activities
- Assess customer requirements and ensure these are met
- Act as a catalyst for change and improvement in performance/quality
- Prepare monthly summaries of quality issues for presentation to the senior management team.
- Monitor the ongoing performance and outputs of the quality process
- Support Purchasing with annual business reviews of key suppliers.
- Work with Engineering on new component introduction, alternative raw materials, tooling requirements, test plans, and product qualification requirements.
- Communicate and share the company quality philosophy to key personnel in the company.
- Keep senior management abreast of significant developments identified during quality control activities.

**SKILLS & EXPERIENCE REQUIRED**

**Strategic**
- Anticipates the impact of change and rises to the challenge, with the ability to accept risk and uncertainty (Dealing with ambiguity)
- Able to understand the business needs and drivers (Business Acumen)

**Operating**
- Able to define, work within and improve business processes based on immediate and future business needs (Process management)
- Will set clear, stretching goals and assign responsibilities that bring out the best work from people (Directing others)
- Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)

**Courage**
- Can identify the skills required by the business and hire effectively (Hiring and staffing)
- Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict management)

**Energy and Drive**
- Will dependably achieve what he or she sets out to do, and expects others to do likewise (Drive for results)

**Personal and Interpersonal**
- Able to motivate a wide range of individuals, including direct reports, team members, and project members (Motivating others)
- Firm and diplomatic when negotiating (Negotiating)

**Qualifications**

**Essential**:

- Six Sigma green belt

**Desirable**:

- Six Sigma black belt
- ISO9001 lead auditor qualification.

**Experience**

**Essential**:

- experience leading a quality function/ team

**Desirable**:

- experience within a quality engineering, or quality control position
- Zero Defects philosophy
- QMS Implementation, development & operation

**Skills, training or special knowledge**

**Essential**:

- Understanding in Geometric Design & Tolerancing (GD&T)
- Use of Quality tools, such as: FMEA (design & Process), Process mapping (SIPOC)
- Problem solving; including root cause analysis, corrective action

**Desirable**:

- Use of Minitab statistical software
- Statistical Process Control (SPC)
- APQP/ PPAP (automotive/ Aerospace or other industry)
- 8D problem solving

**Quality Assurance**

Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

Contribute to general improvements in the quality and key activities of the department/area.

**Training**

Participate in training where required.

**Health, Safety and Environment**

Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.

To be safety conscious and report any safety hazards to the HSE representative.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we

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