Night Supervisor

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23062236

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Four Points by Sheraton Melbourne Docklands **is looking for a **Night Supervisor** to join the team on a **Part-Time** basis.

**To Be Successful in This Role**
- A genuinely warm & welcoming demeanor
- Availability to work weekends
- A passion for the industry, a want to be the best in service
- A strong attention to detail

**About The Role**:

- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
- Sell a room/accommodation to guests without reservations based on availability.
- Ensure rates match market codes and that any exceptions are documented.
- Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
- Check figures, postings, and documents for accuracy.
- Record, store, access, and/or analyze computerized financial information.
- Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Perform other reasonable job duties as requested by Supervisors.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by Four Points by Sheraton Melbourne Docklands and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

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