Records Management Consultant

3 weeks ago

Sydney, Australia RecordPoint Full time

RecordPoint is the Data Trust Platform; an Enterprise SaaS giving highly-regulated organizations a competitive edge with safer, more secure, better-managed data. The platform brings calm to the chaotic world of data, letting organizations discover, govern, and control their data for tighter compliance, more efficiency, and less risk. Businesses can trust that their data is accurate, private, and safe everywhere, all the time, for consistent confidence that’s backed by RecordPoint expertise.

Our global customer list includes highly-regulated companies and government agencies, like The City of New York, NAB, ASIC, Transport for NSW, Ausgrid, Delaware Life and PG&E.

**Scope of role**:
A Records Management Consultant works to deliver RecordPoint's Managed Service products (Success Plan) and be the escalation point for Level 3 Support: acting as the RecordPoint Data Trust Platform best practice guide for customers. You will work on behalf of customers to be their champion Records Manager, ensuring the most accurate and effective use of the RecordPoint Data Trust Platform to achieve their records management and compliance objectives. This role will embody one of RecordPoint’ s core values in the pursuit of customer success and forging lasting partnerships with our customers.

**What You'll Do**:

- Understand the customers objectives for records management compliance according to their policies and relevant legislation.
- Assists customers in understanding their technical, records management, and information governance requirements in line with the capabilities of the RecordPoint Platform
- Accountable for delivery of the activities outlined in the service offering including:

- Proactively review and categorise records
- Report on items eligible for disposition
- Identify additional sources of information requiring records management controls
- Collaborate with key stakeholders
- Maintain retention and disposal schedules
- Assist with FOI and Holds requests
- Any other offering as required
- Provide Records management guidance and recommendation on best practice relevant to each customer
- Assist organisations to meet their legal requirements to keep records for the correct amount of time
- Deliver Success Plan activities to multiple customers at one time
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
- Contribute to continuous improvement and expansion of the Success Plan Service
- Provide Level 3 support to non-Success Plan customers around the best practice use of the RecordPoint Data Trust Platform as required

**Knowledge, Skills and Abilities**:

- 5+ years’ experience as a Records Manager in a large corporate or government agency, OR, 5+ years’ experience working as a records management consultant
- Demonstrated experience in records management principles and practices
- Understanding of and experience in maintaining functional classification schemes and retention and disposal schedules
- Understanding of the legislation around Records Management and privacy
- Highly motivated, self-starter with the ability to work independently
- Ability to work in a dynamic environment and comfortable being assigned to multiple projects at one time;
- Strong problem solving skills
- Excellent communication skills
- Experience with the RecordPoint Data Trust Platform is an advantage
- Can deliver outstanding customer service that consistently exceeds expectations;
- The ability to engage key decision makers in conversation and question/listen to understand needs;

**Why RecordPoint?**
- Flexible work life balance
- Opportunities to grow and develop
- Fast-growth Australian-owned company
- A workplace where innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Global opportunities

**Know more**:
**How to apply**:
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

**No recruiters please, we've got this one covered.**

You will need to pass a police background check to be eligible for employment at RecordPoint

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