Voice Communications Officer

3 weeks ago

Adelaide CBD, Australia SA Health Full time

**Job no**: 828436
**Work type**: Part time
**Location**: Adelaide CBD
**Categories**: Administration and Clerical
- **Women’s and Children’s Health Network - Voice and Communications - Corporate Services - North Adelaide**:

- **Salary - ASO2 - Administrative Services Level 2 - $56,987 - $61,301 p.a (**In addition to the annual salary package, we also offer **salary sacrifice benefits**, employer superannuation contributions and leave loading).**:

- **Employment Part time - Short Term Contract (0.5FTE until 30/9/2023)**

**Required to work a 24/7 roster (includes day, afternoon and nightshifts).**

**Overview**

The Women's and Children's Health Network provides state of the art health care for women and children in Adelaide and South Australia.

We are the state’s leading provider of specialist care for children with acute and chronic conditions and SA’s largest maternity and obstetric service. We also provide important community-based services.

Each year, more than 30,000 people are admitted and about 5000 babies are born at the Women's and Children's Hospital. In addition more than 250,000 people come to the hospital as outpatients.

The hospital has 295 beds. The hospital’s paediatric and adolescent wards cater for all paediatric specialties. Women’s wards provide antenatal, gynaecology, neonatal and postnatal care.

Join our team and contribute to providing South Australia’s women, babies, children and young people with the best health care through both within our hospital or via our many and varied community services and programs.

**The Opportunity**

We currently have an exciting opportunity to join the Switchboard and Voice Communications Department as a **Voice Communications Officer** on a short** term contract until 30 September 2023.**

The **Voice Communications Officer** is part of a small team delivering an effective, courteous and professional first point of telephone contact. The role responsibilities include a provision of immediate responses to Code and Emergency Calls; efficient delivery of telecommunication services by directing phone calls, pager requests and public address related messages in line with protocols and telecommunication etiquette.

**About You**

To be successful in this role you will use your initiative and work under limited direction to communicate effectively via telephone with consumers, staff, external agencies and members of the public. You will use your judgement and respond to and manage difficult situations with tact and diplomacy, all while working under some pressure.

If you have a high level of proficiency in keyboard skills and have previous experience in utilising effective interpersonal skills to relate well to all people including professional staff and the general public, then this role is for you.

To find out the specifics, including the **key selection criteria** and **special conditions**, please go to the attached role description.

**Benefits of Joining us**

Not only will you be able to use your skills and abilities in a both a challenging and rewarding role contributing to some of South Australia's most vulnerable women, babies, children and young people, you will also receive and attractive annual salary package with employer superannuation contributions and leave loading as well as the opportunity to maximise your salary through salary sacrifice arrangements.

**Application Instructions**

**Other Important Information**

The South Australian public sector promotes diversity and flexible ways of working part-time.

Applicants are encouraged to discuss the flexible working arrangements for this role.

**Check(s)**
- DHS Working With Children Check (WWCC)
- National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position

**Immunisation Risk for this position is** - **Category B** (indirect contact with blood or body substances)

COVID-19 vaccination is an essential requirement under the Public Health Act 2011 (Healthcare Setting Workers Vaccination) (COVID-19) to work in SA Health/health care setting.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job ref: 828436**

**Enquiries**

Anna Capone

Position: Voice Communications Manager

**Application Closing Date** **-**

**Tuesday 2nd May 2023 11.55pm**

Australian applicant guidelines

International applicant guidelines

**Advertised**: 17 Apr 2023 Cen. Australia Standard Time
**Applications close**: 02 May 2023 Cen. Australia Standard Time

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