Service Desk Technical Support Officer

2 weeks ago

Bentleigh, Australia Compassion & Power Ministry Services Full time

**Join Packleader Group as a Service Desk Technical Support Officer**

Are you passionate about providing exceptional technical support and thrive in a dynamic, fast-paced environment? Packleader Group is seeking a talented individual to join our diverse team as a Service Desk Technical Support Officer.

**About Packleader Group**:
Packleader Group stands at the forefront of innovation, offering a wide range of services and products across multiple sectors including energy, health insurance, energy efficiency, telecommunications, and business process outsourcing. With a commitment to excellence and a focus on delivering cutting-edge solutions, Packleader Group continues to redefine industry standards and drive positive change in the digital landscape.
- Exceptional problem-solving and analytical skills
- Outstanding communication and interpersonal abilities
- A deep commitment to customer service excellence
- Mastery of time management and multitasking
- Proven experience in troubleshooting and technical support
- Expertise in network administration and maintenance
- Proficiency in hardware deployment
- Familiarity with diverse operating systems (e.g., Windows, macOS)
- Knowledge of virtualization technologies (e.g., VMware, Hyper-V)

**Qualifications/Experience**:

- A Bachelor's degree in Computer Science, Information Technology, or a related field is advantageous
- Industry-recognized certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSA
- A minimum of 3-5 years of hands-on, relevant IT experience
- Previous experience in a Level 1 or Level 2 support role is essential
- Self-driven and proactive with a history of delivering results
- Meticulous attention to detail and a commitment to thoroughness
- An effective team player and a capable independent worker
- Flexible and adaptable, thriving in dynamic environments
- Demonstrated empathy and a dedication to customer-centric solutions
- A commitment to ongoing learning and continuous professional development
- A proven history of success in similar roles within the field.

**Join Our Team**:
If you are interested in this opportunity, please submit your resume to
**Applications close: Monday 25th March 2024.**

**Salary**: $50,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- On call
- Weekend availability

**Experience**:

- IT: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 25/03/2024

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