Front Office Assistant Manager

4 weeks ago

Brisbane, Australia MERCURE Full time

**Company Description** About the Mercure brand**

Mercure Hotels offer so much more than a place to find comfort and sleep -they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive -- in one of our 950+ Hotels across 60+ countries -they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

**About Mercure Brisbane Spring Hill**

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
**Job Description** Assistant Manager - Front Office**

Reporting to the Rooms Division Manager, the **Assistant Manager **role acts as the Duty Manager and the Hotel's representative in the absence of the senior leadership team and General Manager.

**WHAT YOU WILL BE DOING**:
Your duties and responsibilities will include but are not limited to:

- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Ensure the smooth and efficient running of the Hotel's operations in the absence of the General Manager or Senior Managers with high level of customer service provided at all times.
- Lead by example when attending to guest requests.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Hotel, helping and guidance in peak times to eliminate potential issues.
- Take responsibility for the health and safety of all Hotel visitors, guests, and team members.

**Qualifications**
- Diploma in Hospitality or Business Management (preferred)
- Minimum of 2-3 years relevant experience in the Hotel/Hospitality industry
- Strong working knowledge of Microsoft suite and Opera
- Holds a valid QLD Responsible Service of Alcohol (RSA) certificate
- Flexible availability to work a 7-day rotating roster, including weekends and public holidays
- Strong written and verbal communication skills with the ability to actively resolve problems and challenges
- Full working rights in Australia

**Additional Information** Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless
- Learn your Way - Access to our Accor Academy so you can learn while you earn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program

**#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway

  • Front Office Coordinator

    2 days ago

    Brisbane, Queensland, Australia Brisbane Catholic Education Office Full time

    We are seeking a highly skilled and organized Front Office Administration professional to join our team at Brisbane Catholic Education Office. As a key member of our front office team, you will be responsible for providing exceptional administrative support to our teachers, students, and parents.The successful applicant will have strong organizational...

  • Front Office Manager

    4 weeks ago

    Brisbane, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Duty Manager

    4 weeks ago

    Brisbane, Australia Brisbane Marriott Full time

    **The Role** Brisbane Marriott is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department. **Key Responsibilities...

  • Front Office Manager

    3 weeks ago

    QLD - Brisbane & Gold Coast - Gold Coast, Australia INFINITY HOSPITALITY BUSINESS PTY LTD Full time

    About Us: We are seeking an experienced Front Office Manager to oversee reception operations and ensure seamless guest experiences. Key Responsibilities: · Manage and supervise front desk staff and daily operations. · Handle guest check-ins, check-outs, and special requests. · Ensure outstanding customer service and satisfaction. · Train and mentor...

  • Front Office Manager

    3 weeks ago

    Brisbane, Australia Queens Wharf Residences Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Front Office Duty Manager

    4 weeks ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** We are looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our front office department. working as within a very busy and friendly team-oriented environment at Kingfisher Bay Resort on K'gari. You are someone who brings professionalism, truly loves what they do, understands the importance of...

  • Front Office Generalist

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24149504 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Begin your journey wish us as a** Front Office Generalist **at the Westin/Four Points...

  • Front Office Manager

    3 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24167886 **Job Category**Rooms & Guest Services Operations **Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated....

  • Front Office Manager

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24167886 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is...

  • Front Office Manager

    4 days ago

    Brisbane, Australia Frontline Recruitment Full time

    **The Company**: This luxury 4.5 star Hotel brings a versatile accommodation option for business, travel and leisure. Located in convenient proximity to the city centre, this hotel offers a range of contemporary, sophisticated accommodation options, from fully furnished standard rooms with en suites to a luxury three bedroom penthouse. **Benefits &...

  • Front Office Duty Manager

    3 weeks ago

    Brisbane, Australia AccorHotel Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Front Office Duty Manager

    8 hours ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...

  • Front Office Supervisor

    6 hours ago

    Brisbane, Queensland, Australia 21c Museum Hotels Full time

    Job SummaryWe are looking for a highly skilled and experienced Duty Manager to lead our Front Office team. The successful candidate will have a proven track record of delivering exceptional customer service and leading teams to achieve outstanding results.This is a fantastic opportunity to join a dynamic and award-winning team and take your career to the...

  • Front Office Duty Manager

    4 weeks ago

    Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...

  • Front Office Team Lead

    7 days ago

    Brisbane, Queensland, Australia Novotel Hotels Full time

    About the RoleThe successful candidate will have significant experience in hotel Front Office operations within reservations specific roles and proven leadership capabilities, including exceptional communication skills in English.You will be responsible for championing the reservations function, working in parallel with other Front Office Duty Managers, and...

  • Front Office Leadership Position

    4 days ago

    Brisbane, Queensland, Australia 21c Museum Hotels Full time

    Job DescriptionWe are seeking a seasoned hospitality professional to take on a leadership role within our Front Office team as a Senior Duty Manager. Reporting to our Front Office Manager, you will oversee all aspects of Front Office operations including reception, guest relations, and reservations during shifts.In this role, you will be responsible for...

  • Front Office Service Specialist

    1 day ago

    Brisbane, Queensland, Australia Gdaygroup Full time

    Front Office Receptionist OpportunityWe are looking for a highly motivated individual to join our team as a Front Office Receptionist. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.About Our Company:G'day Group is a leading provider of holiday experiences in Australia. Our...

  • Front Office Manager

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25034565 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin & Four...

  • Front Office Manager

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25034561 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin & Four...

  • Office Support Staff

    2 days ago

    Brisbane, Queensland, Australia Brisbane Catholic Education Office Full time

    Are you a highly motivated and organized individual looking for a new challenge? Do you have excellent communication and interpersonal skills? If so, we want to hear from you!We are seeking a Front Office Administration professional to join our team at Brisbane Catholic Education Office. As a key member of our front office team, you will be responsible for...