General Manager Customer Experience

3 days ago

Melbourne, Australia Davidson Group Services Full time

Leadership position driving operational excellence in customer journey
- Work with a collaborative and passionate Managing Director and executive peer group
- Champion organisational and sector wide customer projects and strategies.

South East Water is a government owned utility service entrusted to deliver essential water and sewerage services to 1.77 million people within the south eastern corridor of Melbourne. Committed to their strategic vision to help people live well and create a better and more sustainable future, the organisation innovates with purpose and acts with care to deliver healthy water for life. This passion for innovation and learning is how South East Water have built a reputation as one of Australia's most progressive and vibrant utilities.

Fresh thinking and collaboration are at the heart of the organisation, and as such South East Water are seeking an outstanding executive for the position of General Manager Customer Experience. As a member of the Executive team reporting to the Managing Director, this role delivers on South East Water’s vision and purpose by leading the organisation’s delivery on customer strategy and experience. This role plays a broader leadership role ensuring organisational culture is outwardly and future focused, consistently adapting to customer needs.

The General Manager - Customer Experience will have responsibility for Affordability and Payments/Billings, Customer Contact and CX Strategy, Insights and Experience. This critical role will lead the design and implementation of SEW’s customer strategy, ensuring it accurately captures the diverse needs of SEW’s customer base, while leveraging customer research and global best practice to deliver leading customer service outcomes. They will lead the teams that deliver services to South East Water’s consumers, driving excellent service with a focus on continued improvement and supporting and developing our customer service teams. They will ensure a positive and supportive experience for all our customers through their journey with us.

You are a customer champion, with significant experience in the delivery of enterprise-wide consumer outcomes. As a strategic leader, you build collaborative and high performing teams, whilst leading through change to deliver digital projects and initiatives. You will have experience in supporting a diverse customer base, cognisant of hardship and social disadvantage. You have managed complex service delivery such as customer service, contact centres and billing, with an ability to deliver on and work with requirements from the community, government, industry and regulators. With a continuous improvement mindset, you have a passion for delivering exceptional customer experience outcomes and value to the community.

To apply, please upload your CV (note a covering letter is not required).

  • General Manager

    5 days ago

    Melbourne, Australia Frazer Tremble Executive Full time

    New Created Permanent Role, Hybrid, Melbourne CBD - Highly visible global role influencing all parts of the organisation - Innovative, Supportive, High-performing Join our client as the General Manager of Customer Experience. This newly created senior role offers a unique opportunity to shape and drive customer strategy in a leading global technology...

  • Experience Leader

    3 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    7 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Executive General Manager

    1 month ago

    Melbourne, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...

  • Account Manager

    3 days ago

    Melbourne, Australia Experience Education Full time

    **Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for an Account Manager to join our team in Melbourne, Australia.** This is an outstanding opportunity to work with World Challenge, operating school adventure travel across the globe from the Australian source market. World Challenge...

  • Manager Customer Experience

    9 months ago

    Melbourne, Australia Charterhouse Full time

    Experienced customer experience manager to lead a team driving day to day operations and sales whilst ensuring a first class customer experience - **Manager Customer Experience**: - **Vehicle Leasing with a unique product**: - **Innovative and fast-growing firm**: - **Monday - Friday with an occasional Saturday**: - **Initial maternity leave...

  • Manager Customer Experience

    9 months ago

    Melbourne, Australia Charterhouse Full time

    **Manager Customer Experience**: - **Vehicle Leasing with a unique product**: - **Innovative and fast-growing firm**: - **Monday - Friday with an occasional Saturday**: - **Initial maternity leave contract** **About the Company** ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor...

  • Store Manager General Pants Co Eastland

    3 months ago

    Melbourne, Australia General Pants Co Full time

    _**We are looking for an energetic and passionate Store Manager to join our team at General Pants - Eastland!**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and conversations....

  • Store Manager General Pants Co Melbourne Central

    6 months ago

    Melbourne, Australia General Pants Co Full time

    _**We are looking for an energetic and passionate Store Manager to join our team at General Pants - Melbourne Central!**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and...

  • Assistant Store Manager General Pants Co. Melbourne

    4 months ago

    Melbourne, Australia General Pants Co. Full time

    _**We are looking for an energetic and passionate Assistant Store Manager to join our team at General Pants - Melbourne Central !**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends...

  • General Manager Customer Delivery

    7 months ago

    Melbourne, Australia Aussie Broadband Full time

    Aussie Broadband’s (ABB) purpose is to the change the game. As our General Manager Customer Delivery, you'll support this through the oversight and management of Customer Delivery teams and related services, contributing to an overall stellar experience for our customers. - At Aussie Broadband we believe _difference _is something to celebrate. Being...

  • Customer Experience Manager

    7 months ago

    Melbourne, Australia Open Colleges Full time

    Teaching - Vocational (Education & Training) - Join a leading online education provider, inspiring minds and changing lives. - Build and lead a highly engaged student & work placement support function and manage a contact centre achieving high productivity and excellent student outcomes. - Flexible hybrid working (minimum 3 days in the office) **About our...

  • Customer Experience Manager

    7 months ago

    Melbourne, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As an Experience Manager, you will drive the strategy, design, and implementation of customer experience initiatives for our...

  • Customer Experience Manager

    6 months ago

    Melbourne, Australia Kinetic Full time

    **About us**: Join Kinetic, a globally recognised transport network across Australasia, the UK, Europe & Asia with bus and rail operations keeping people moving and cities and communities connected. We are Australasia's biggest bus network, with over 100 long-term contracts in local communities, a team of 7400 passionate people and a fleet of 5000 buses,...

  • Store Manager Standard By General Pants Co. Melbourne Central

    3 weeks ago

    Melbourne, Australia General Pants Co. Full time

    _**We are looking for an energetic and passionate Store Manager to join our team at our General Pants Co. concept store, STANDARD - Melbourne Central!**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives...

  • General Manager L Customer Engagement

    7 months ago

    Melbourne, Australia Remedy Recruitment Full time

    We are seeking a highly motivated and strategic **General Manager l Customer Engagement** to join the Team at** Onemda**, In this impactful role, you will spearhead the strategic direction and growth of the Customer Services portfolio. As the General Manager I Customer Engagement you will report to the CEO and be a key member of the **Onemda **Executive...

  • Global Talent Acquisition Specialist

    1 week ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleWe are seeking a highly skilled and motivated Global Talent Acquisition Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values diversity, equity, and inclusion.Job DescriptionThe successful candidate will be responsible for partnering with our Asia & ANZ teams to support general recruitment...

  • Customer Experience Manager

    5 days ago

    Melbourne, Victoria, Australia Mercury Full time

    This is a critical role in APAC with Mercury, a leading financial technology company.We are seeking a skilled Customer Experience Manager to join our team. As a key member of our Customer Support team, you will be responsible for delivering exceptional user experiences by providing warmth and competence when users encounter issues or have questions about our...

  • General Manager

    8 months ago

    Melbourne, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) We are looking for the right person to drive the growth of our Digital Experience Platforms business unit. You’ll drive innovation,...

  • Coordinator Customer Experience

    3 months ago

    Melbourne, Australia Hume City Council Full time

    ** Temporary, Full time**: - ** $123,766.93 per annum plus Superannuation**: - ** Join the Customer Experience team** Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. The role involves the...