Library Officer

7 days ago

Constitution Hill, Australia Parramatta City Council Full time

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

The Library Officer is responsible for delivering exceptional customer service experiences and actively providing service delivery by working as a team member and assisting Branch Team Leaders at various locations in Parramatta Libraries.

**This position is at Constitution Hill in a **Permanent Full Time (35hr week capacity) including weekend and evening shifts.

You may be asked to work at any location in Parramatta Libraries.

**Daily you will**:

- Provide a proactive roving or floor walking approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the Library’s services, collections and programs,
- Acting as OIC as required
- Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers
- Be responsible for providing day-to-day services to enhance community access to and enjoyment of the Library.
- Co-ordination of small projects
- Support the Branch Librarian/Team Leader by contribution to the smooth running of day-to-day operational requirements including but not limited to rostering, asset management, collections and programming
- Support and train staff in the effective operation of Library operations including digital resources and software to promote awareness and efficiency.
- Deliver high quality, customer focused services and programs to customers in a self-serve environment within the framework of the Library’s customer service model to maximise the customer’s experience. Provide specialised general and in-depth and reference, research, and referral services to assist customers in locating and obtaining information.

**About You**

You’ll have experience supervising teams and enjoy engaging proactively with customers. In addition to a positive and solutions-focussed approach, you’ll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.

The successful applicant will bring:

- Completion of Australian Library and Information Association (ALIA) accredited course or eligible membership of ALIA and relevant experience
- Exceptional customer service, teamwork, and problem-solving skills
- Current technology & marketing skills
- Excellent communication skills in presentation, oral and written Comprehensive understanding and development of the diverse community needs

**What’s on offer**

We are offering an attractive remuneration from $73,354 to $80,782 plus 11% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunities Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**
- Along with a resume, please attach a cover letter outlining a time you have delivered an excellent customer experience in a library environment.**Applications close 9pm, 15th April 2024.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

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