Head of Clinical and Retail Operations
1 week ago
Strong focus on Strategy, retail operations, patient, and clinical performance
- Key leadership oversight of a team circa 100 FTE
- Fixed term contract until January 2026
GMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years’ experience, they have become one of Australia’s leading regionally based private health insurers. As a regionally based health fund, being community minded is inherent to their culture. GMHBA continues to refine and grow a community engagement strategy to ensure that they are delivering exceptional programs that drive real change and improvements to the health and wellbeing of the local communities they support.
Reporting to the Chief Operating Officer, the Head of Clinical & Retail Operations will lead and optimise the clinical operations of GMHBA’s integrated health insurance and health care services, trading businesses and practices in Geelong and Regional areas in partnership with the Director of Clinical Care. The role is aiming to continue the delivery of high-quality patient and customer care, drive operational efficiency and maintain regulatory compliance. It will play a crucial role in supporting the delivery of sales and profitability targets, and commercial growth objectives outlined within the Health and Branch network strategy.
In partnership with the Director of Clinical Care, the role will have a combined accountability for business outcomes, including employee, patient and performance for all Health Services Locations. This includes the support, design and implementation of all aspects of GMHBA’s integrated PHI and Eye Care and Health Services Businesses. As a member of the Senior Leadership team, you will contribute to setting and delivery of GMHBA’s overall strategic plan and objectives.
To be considered for this role, you will be able to demonstrate as strong understanding of clinical operations, health care regulations, and industry best practices and understand the key business leavers between both clinical and commercial settings. The proven ability to lead a geographically diverse group of retail teams in achieving key business outcomes will also be needed. With In-depth knowledge of regulatory requirements, quality standards, and healthcare accreditation processes you will be able to work under pressure and tight timelines as well as balance the need for due caution and process. **This is a 15-month maternity leave contract.**
This is a fantastic opportunity to build and execute the functions framework commercially as well as the day-to-day business - recent experience in leadership of operational teams responsible for strategy, planning and delivery across Dental, Optical, Primary Care or Aged Care will be well regarded.
Success Profile:
Applications close on Friday 10th May
-
Head of Clinical and Retail Operations
2 weeks ago
Geelong, Victoria, Australia Davidson Group Services Full timeStrong focus on Strategy, retail operations, patient, and clinical performance Key leadership oversight of a team circa 100 FTE Fixed term contract until January 2026GMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years' experience, they have become one of Australia's leading...
-
Head of Clinical and Retail Operations
2 weeks ago
North Geelong, Victoria, Australia Davidson Full timeStrong focus on Strategy, retail operations, patient, and clinical performance Key leadership oversight of a team circa 100 FTE Fixed term contract until January 2026 GMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years' experience, they have become one of Australia's leading...
-
Clinical and Retail Operations Manager
2 weeks ago
Geelong, Victoria, Australia Davidson Group Services Full timeStrong focus on Strategy, operations, patient and clinical performance Key leadership oversight of a team 40 FTE Private hospital / practice experience highly desirableGMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years' experience, they have become one of Australia's leading...
-
Clinical Operations Manager
2 weeks ago
Geelong, Victoria, Australia Davidson Group Services Full timeLead the operations of the integrated health care services and trading practices Strong comprehension of clinical operations An understanding of the Primary Care or Physiotherapy sector is highly desirableGMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years' experience, they...
-
Head of Delivery Operations
5 days ago
Geelong, Australia Fisher Leadership Full timeDrive a more contemporary and sustainable scheme - Join a newly formed and dynamic executive team with a clear mandate - Competitive remuneration on offer **The Position** In March this year, a number of legislative changes came into effect to modernise Victoria’s WorkCover scheme. These changes will deliver a more contemporary and sustainable scheme to...
-
Customer Service Representative
4 weeks ago
Geelong, Australia BP Retail Full time**Job No**: 893103 **Work Type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
-
Customer Service Representative
4 weeks ago
Geelong, Australia BP Retail Full time**Job No**: 893103 **Work Type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
-
Head of Delivery Operations
2 weeks ago
Geelong, Victoria, Australia Fisher Leadership Full timeDrive a more contemporary and sustainable scheme Join a newly formed and dynamic executive team with a clear mandate Competitive remuneration on offerThe PositionIn March this year, a number of legislative changes came into effect to modernise Victoria's WorkCover scheme. These changes will deliver a more contemporary and sustainable scheme to make sure it...
-
Customer Service Representative
3 weeks ago
Geelong, Australia BP Retail Full time**Job No**: 890055 **Work Type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
-
Customer Service Representative
3 weeks ago
Geelong, Australia BP Retail Full time**Job no**: 895601 **Work type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
-
Customer Service Representative
1 week ago
Geelong, Australia BP Retail Full time**Job no**: 895364 **Work type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
-
Customer Service Representative
1 week ago
Geelong, Australia BP Retail Full time**Job no**: 896033 **Work type**: Casual **Location**: Geelong & Great Ocean Road **bp Winchelsea, VIC** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...
-
Customer Service Representative
1 week ago
Geelong, Australia BP Retail Full time**Job no**: 896356 **Work type**: Casual **Location**: Geelong & Great Ocean Road **bp North Geelong** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...
-
Clinic Development Manager
2 weeks ago
Geelong, Victoria, Australia Artisan Aesthetic Clinics Full timePamper Clinic, part of Artisan Aesthetics Group are looking for a Clinic Manager who can lead and grow a busy cosmetic clinic. As a client-centric business, our focus is on providing real and natural results for clients and supporting their skin-health and wellness goals.The Clinic Manager leads and develops a team of clinicians and Client Experience...
-
Clinical Lead
2 weeks ago
Geelong, Victoria, Australia Davidson Group Services Full timeLead GMHBA clinical governance framework Manage Daytoday quality assurance and safety requirements Promote clinical excellence and continuous improvementsGMHBA is an Australian not for profit health insurance and care company. GMHBA have served the community since 1934, and with 85 years' experience, they have become one of Australia's leading regionally...
-
Head of Performance
5 days ago
Geelong, Australia Fisher Leadership Full timeKey executive leadership opportunity to lead the strategic direction of Return to Work during transformation and reform - Champion greater financial awareness of the scheme performance - Competitive remuneration on offer **The Position** In March this year, a number of legislative changes came into effect to modernise Victoria’s WorkCover scheme. These...
-
Clinical Admissions Manager
4 weeks ago
Geelong, Australia St John of God Health Care Full timeYour Role at St John of God Geelong Hospital You will be responsible for the overall clinical coordination of the Patient Admissions function and to lead the clinical Admissions teams. Clinical Admissions Teams consist of the Clinical Pre-Admissions and the Day of Surgery Admissions team ensuring they are complimentary of one another to deliver high...
-
City of Greater Geelong, Australia Head Medical Full timeWe're working with an established dynamic medical practice in Geelong to recruit a GP to join their team.Modern Clinic 70% billings $15k relocation min hourly guarantee The Role This is a modern GP owned group practice which is located in the Geelong area, approximately 1 hour from Melbourne CBD. It's a an established mixed billing, modern purpose built...
-
City Of Greater Geelong, Australia Head Medical Full timeWe're working with an established dynamic medical practice in Geelong to recruit a GP to join their team. Modern Clinic 70% billings $15k relocation min hourly guarantee The Role This is a modern GP owned group practice which is located in the Geelong area, approximately 1 hour from Melbourne CBD. It's a an established mixed billing, modern purpose built...
-
Head of Student Administration
4 weeks ago
Geelong, Australia Gordon Institute of TAFE Full timeAttractive Remuneration Package - Full-time, fixed-term contract until 27 June 2025 - For further details contact Colin Hatcher on 0499 444 577 The Gordon established a new Student Experience portfolio in 2021 and is delighted to present a unique career opportunity for a strategic, customer-focused leader to join us in the role of **Head of Student...
