Team Leader, Victim Assistance Program

3 weeks ago

Ringwood, Australia Windermere Full time

Posted: 27/04/2023

Closing Date: 25/05/2023

Job Type: Contract

Location: Ringwood

Job Category: Community Services and Development

Windermere is a community services organisation working for those with varied and complex needs, and we truly believe that** everyone is someone in our community**. For over 150 years we’ve worked across Victoria predominantly in the southeast and in the next few months we will be expanding our high-quality Victim Assist Program across many new locations. **We have multiple opportunities across East and West Metropolitan regions of Melbourne.**

Join us at Windermere. Where we make the effort to understand every individual employee, what matters to them and recognise the value that each person contributes. Empowering them to grow and work in ways that bring out their whole and best self.
**We celebrate our diverse range of perspectives, people and ideas and there has never been a better time to join**

Over the next few months our Victim Assist Program will significantly increase in size as we expand into new Metropolitan regions. We have a long history of supporting victims of violent crime and are proud to be recognized as leaders in the VAP space.

**THE ROLE**

In this role of Team Leader, you will directly contribute to our continued success and be joining a dedicated and passionate team.

You will support and enable your direct reports (Victim Support Workers) to deliver a high-quality service for their consumers and to reach their individual potential. You will share and promote our values of respect, integrity, commitment, teamwork, and curiosity.

Reporting into the Manager Statewide Trauma Services and New Initiatives, you will contribute to continuous quality improvements and the development of the Windermere Strategic Plan. You will have exceptional communication skills and develop strong and productive relationships with internal and external stakeholders.

You will ensure that the VAP operates within existing legislative and Funding and Service Agreements and ensure compliance of case notes.

A Driver Licence is essential as you’ll be required to support your team across various locations in your region.

**STAFF BENEFITS GALORE**
This is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Hybrid working - home, in the office and on location
- Gifted days off (between Christmas and New Year)
- Above Award Personal Leave and 17.5% annual leave loading
- Employee Referral Program of $500
- Flexible Leave Scheme (50/52)
- Opportunities for professional development including leadership programs
- Generous salary packaging up to $15,800 per year (+ additional $2,650 meals and entertainment)
- Staff discount program for everyday items
- Rostered Days Off

Many organisations talk about work-life balance and employee wellbeing, but at Windermere we deliver

**WORKPLACE CULTURE AT OUR CORE**
Our 5 core values are more than just words, the Windermere people share a dedication and responsibility for bringing them to life. Together we are embracing our Welcoming and Inclusion Strategy 2021-2024. and creating a thriving workplace culture.

We aim to build diverse and inclusive services and work environments where all individuals from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ communities and those living with disability will know and feel accepted, affirmed, safe and celebrated.

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are _"happy to tell their family and friends they work at Windermere"_ and 95% agree_ "staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation"._

**Desired Skills and Experience**:
**KEY SELECTION CRITERIA**
- Tertiary qualifications in Social Work, Social Welfare or relevant and related discipline
- Minimum 4 years’ experience in a supervisory role within the community sector in a trauma related area
- An evidence-based understanding of the impact of violent crime on the individual, families and community
- Sound knowledge of the complexities of family violence and sexual assault
- Demonstrated awareness of the needs of people from diverse background and cultures
- Demonstrated understanding of trauma informed case management practice
- Demonstrated capacity to work constructively with funding bodies, partners and other stakeholders and represent the organization at a variety of external forums.
- High level communication skills, both verbal and written
- Demonstrated commitment to high quality services and a culture of continuous learning
- Commitment to own professional development and learning
- Ability to use all relevant technology i.e. computers, phones and consumer data systems
- Current Victorian Driver Licence
- Willingness to undertake releva

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