Client Services Manager

5 days ago

Pinkenba, Australia CMBM Facility Services Full time

CMBM (Clean, Maintain, Build, Manage) is a well-established Queensland owned and operated **Facility Services and Cleaning business**, enjoying continued growth throughout the State.

**About the role**:
We are looking for a conscientious, performance-driven **Client Services Manager **to oversee Cleaning operations at Port of Brisbane**.**

Reporting to the Operations Manager and drawing on previous successful experience in managing/supervising (preferably gained in the cleaning/facilities sector). The successful applicant will ensure the delivery of high-quality cleaning services to clients, in accordance with agreed scopes of works and will ensure that services delivered consistently meet or exceed client's expectations.

**Key responsibilities include**:

- Quickly establish personal & professional credibility with client representatives, contractors and front line employed staff
- Deliver first rate customer service and ensure client satisfaction
- Establish productive working relationships with all stakeholders
- Undertake regular and frequent quality inspections and client liaison at client's sites (company branded vehicle provided)

There will be some stock control and ordering (including cleaning products, equipment, and chemicals) and regular use of a range of administrative and business management software/systems.

This is hands on role that general cleaning duties required when there is not enough team members.

**The successful applicant will be able to demonstrate**:

- Be able to quickly establish rapport and build productive working relationships including supervising employed front line staff
- Possess highly effective interpersonal, communication, influencing and personal presentation skills
- Be fluent in English
- Be competent at identifying issues, analysing and resolving problems
- Have a natural flair for organising and prioritising and 'getting the job done'
- Be competent using IT systems and new technology e.g. Lap Top, Ipad, Iphone, etc.
- Demonstrate commitment to diversity, safety, continuous improvement, and personal development.

**Why work with us?**

CMBM prides itself on:

- Offering competitive remuneration
- Supporting the continuous learning and professional development of our employees, in turn promoting career progression through the company
- We celebrate the success of our employees through formal and informal rewards and recognition
- We have a strong organizational culture which celebrates diversity and encourages passion, innovation, collaboration, accountability, and empowerment.

**What’s in it for you?**
- Company mobile phone, lap top and car
- Motivated and supportive team
- Competitive wage
- Fantastic office facilities and location
- Great work life balance
- Calendar of cultural events

Previous success in a similar role in a fast paced, complex environment will have prepared you to operate with significant autonomy and hit the ground running. The successful applicant must have a current QLD driver’s license and preferably be Australian citizen to be eligible to get MSIC.

CMBM will provide: induction and initial job training, a company uniform, mobile phone, Company car, lap top / tablet / iPad and other necessary equipment.
- We look forward to hearing from you._

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: $35.00 - $38.00 per hour

**Benefits**:

- Company car
- Professional development assistance

Schedule:

- Day shift
- Monday to Friday
- Shift work
- Weekend availability

Application Question(s):

- Are you an Australian Citizen?

**Experience**:

- Client Services Manager: 1 year (preferred)
- Relationship management: 1 year (preferred)
- Commercial cleaning: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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