Customer Service
1 month ago
Reference Number
- 65189
- Employment Type
- Casual
- Entity
- Monash Health
- Department
- Health Information Services
- Location
- Monash Medical Centre Clayton
- Position Summary
**Casuals - Customer Service/Admissions Administrative Officer (must be able to work at multiple sites)**
Health Information Services at Monash Medical Centre Clayton (MMC), Monash Childrens Hospital (MCH), Moorabbin Hospital and the Victorian Heart Hospital (VHH) have an exciting opportunity for enthusiastic, experienced and professional administration officers to join our teams as Customer Service & Admission Administration Officers.
**About Monash Health**
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 22,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.
**About the HIS Team and the Role**
In this administrative role your primary responsibilities will include:
- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)
**Operating Hours**
The Health Information Services - Customer Service and Admissions Departments located at Monash Medical Centre Clayton (MMC), Monash Childrens Hospital (MCH), Moorabbin Hospital and the Victorian Heart Hospital (VHH) are open 7 days per week. Shifts start and finish times may vary between 6.30am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow
Staff may also be required to travel to other Monash Health sites.
**About You**
We are seeking people to join our patient-focused team who possess the following:
- Flexibility in availability, rostering and working hours is essential.
- Thrive in a busy and multitasked workplace
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Demonstrated ability to complete tasks in timely manner
- Is a team player
**What’s in it for you?**
You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.
**How to Apply**
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Offers of employment can only be made once all required probity checks have been completed. These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
- Selection Criteria
- Experience in the Health Industry
- Extensive Customer Service Experience
- Flexibility to cover shifts at short notice
- Ability to work at all sites as per advertisement.
- Availability to work morning and afternoon shifts as required over a 7 days a week roster
- Experience using the Patient Administration System iPM or similar
- Contact Person
- Name
Position
Phone
- **Lisa Gelberidis**
**Customer Service and Admissions Manager**
**95942046**
- Advertising Closing
- 22/02/2024
-
Customer Service Manager
6 days ago
Clayton, Australia AN LONG ELECTRONICS PTY LTD Full time**Main Responsibilities**: - Team Leadership and Management_: Supervising and leading a team of customer service staff, ensuring they are adequately trained, motivated, and equipped to handle customer inquiries and concerns. - Customer Relations_: Building and maintaining positive relationships with customers by ensuring timely and effective resolution of...
-
Customer Service Specialist
2 weeks ago
Clayton, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Clayton - Victoria**Salary**: $70,000.00 - $70,000.00 Yearly **Reference**: - BH-26090-2An exciting opportunity is available for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor,...
-
Customer Service Specialist
1 month ago
Clayton, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Permanent - Full Time**Work Mode**: - Hybrid**Industry**: - Call Centre & Customer Service**Location**: - Clayton - Victoria**Salary**: $70,000.00 - $70,000.00 Yearly **Reference**: - BH-26545- An exciting opportunity is available for an experienced Customer Service Specialist to join this multi-national FMCG manufacturer and...
-
Customer Service Specialist
2 months ago
Clayton, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Permanent - Full Time**Work Mode**: - Hybrid**Industry**: - Call Centre & Customer Service**Location**: - Clayton - Victoria**Salary**: $68,841.00 - $68,841.00 Yearly **Reference**: - BH-26545- An exciting opportunity is available for an experienced Customer Service Specialist to join this multi-national FMCG manufacturer and...
-
Customer Service Officer
1 month ago
Clayton, Australia Coldflow Airconditioning Pty Ltd Full timeA household name with a proud family heritage of over 50 years as Melbourne's premier Heating & Cooling company, Coldflow, offers amazing opportunities and genuine career prospects for hard working, dedicated, customer focused people. We're looking for an energetic and customer-focused person to join our Service Team based in **Clayton**. Reporting to the...
-
Customer Service Representative
3 weeks ago
Clayton, Australia Auto Parts Group Pty Ltd Full timeSupportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours We have an exciting opportunity for an energetic, Customer Service Representative (Internal) to partner with our customers to ensure they get the right part, to the right place, at the right time. This is a fast-paced and challenging role within an...
-
Customer Service Manager
3 weeks ago
Clayton, Australia Bosch Group Full timeCompany Description With a proud history dating back 136 years, the Bosch Group now employs roughly 400,000 people across 165 countries. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group’s strategic objective is to deliver innovations for a connected...
-
Customer Service Assistant
2 weeks ago
Clayton, Australia Chandler Personnel Full timeOur client is a leader in golfing products + golf clubs Chandler Personnel is looking for a reliable customer service rep to help the team out. On-going to perm **Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information,...
-
Customer Service Officer
7 days ago
Clayton, Australia B T Recruitment Pty Ltd Full time**CUSTOMER SERVICE OFFICER** **CLAYTON** **TEMP TO PERMANENT** **$31.00 PER HR Temp rate** **8.30am-5pm** **Start 4th January!!** Large Clayton Co is seeking an experienced Customer service officer to handle incoming customer queries, order processing, quoting and ability to liaise with warehousing for stock availability. Must be able to commence 4th...
-
Customer Service Agent
2 months ago
Clayton, Australia myHomecare Full timeNo matter your role with the myHomecare Group, you’ll play a key part in supporting our customers and their families. With us, you’ll become a true expert of customer service in the in-home care space - and we’ve got the comprehensive training and development tools to get you there. As a member of the customer service team, you’ll be responsible...
-
Customer Service Agent
7 days ago
Clayton, Australia Kennards Hire Full timeCustomer Service Agent **Clayton** - Extensive training and growth opportunities for career advancement. - Join a family-oriented company with values at the core. - Enjoy staff discounts, benefits program, and engaging social events Join a dynamic, family-oriented company focused on growth, innovation, and employee development. If you're passionate about...
-
Customer Service Agent
18 hours ago
Clayton, Australia Kennards Hire Full timeCustomer Service Agent **Clayton** - Extensive training and growth opportunities for career advancement. - Join a family-oriented company with values at the core. - Enjoy staff discounts, benefits program, and engaging social events - $77,224 salary package inc super + profit share + weekend allowance Join a dynamic, family-oriented company focused on...
-
Customer Service Agent
6 days ago
Clayton, Australia Kennards Hire Full timeCustomer Service Agent Clayton, VIC - Largest family-owned equipment hire company in ANZ and still growing - Grow with Kennards Hire | Level up your skills - Join a high performing team and enjoy a supportive team culture **About us** At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're...
-
Customer Service Representative
3 weeks ago
Clayton, Australia Chandler Personnel Full time**Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information, pricing queries and processing orders into the system - Order hold management - Follow up of customer requests, issues and complaints to resolution - Achievement of...
-
Customer Service Agent
5 days ago
Clayton, Australia Kennards Hire Full timeCustomer Service Agent Clayton, VIC - Largest family-owned equipment hire company in ANZ and still growing - Culture is our secret sauce-we care about our team mates & customers like family - Ongoing training & career development opportunities Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best....
-
Customer Service Representative
2 weeks ago
Clayton, Australia Woodforde Group Full timeImmediate start | 3 month temporary role with possibility of perm - Manufacturing - $33 per hour + Super **Your Organisation** - Working as part of a large Customer Service and Administration Team, this is a growing manufacturing organisation that has an exciting opportunity for a Customer Service Representative to join their fantastic team. - Based in...
-
Customer Service Agent
2 months ago
Clayton, Australia myHomecare Full timeAt the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and...
-
Customer Service Assistant
1 week ago
Clayton, Australia Chandler Personnel Full timeOur client is a leader in golfing products + golf clubs. Chandler Personnel is looking for a** reliable customer service rep** to help the team out. **Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information, pricing queries...
-
Customer Service Agent
7 days ago
Clayton, Australia The myHomecare Group Full timeAt the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and...
-
Customer Service Consultant
7 days ago
Clayton, Australia PPG Full timeAs a **Customer Service Consultant** based in **Clayton, Victoria**, you will report to the Customer Service Supervisor, Technical. You will help our customers and other PPG Business Units/Personnel achieve their business goals by providing a supportive service. LI-Hybrid **Responsibilities** - Delivering a pro-active, professional, and specialized service...