Service Manager

1 week ago

Edwardstown, Australia Community Living Options Full time

**About the Team Leader Role**:
Under the general direction of the Regional Manager, you will promote and provide consistent service delivery in accordance with CLO's Vision, Mission and Purpose, Values and Code.

The Service Manager provides quality and effective leadership and guidance to Support Workers to achieve outcomes and goals for the people CLO supports. You will actively contribute to employee development to support overall outcomes.

As Service Manager, you will assist to create an empowering environment for clients and work to maximise independence in the least restrictive environment. You will engage in the development and review of plans and programs and will monitor and assess plans and implementation for effectiveness.

Key Responsibilities:

- Provide employee support and leadership to meet KPIs
- Facilitating team PDPs and development opportunities
- Identifying training needs to educate and develop others to achieve quality outcomes
- Service delivery, planning and program development
- Lead the team with effective development and implementation of a range of developmental programming techniques
- Be a positive brand ambassador for CLO internally and externally
- Supervise and monitor operation/information systems (including rosters) and identify organisational requirements including risk management

The Service Manager has a fantastic opportunity to observe the people we support achieve goals through ensuring the maximisation of person-centred approaches by guiding and motivating CLO's Support Workers.

Please refer to the Position Description for further responsibilities and capabilities.

**This role is based in our Adelaide CBD Office, supporting our Metro Central Region.**

**About You**

To become part of CLO's dynamic operations team, you will have a values match with CLO as a first vital point to success as well as extensive experience in the industry. You will be adaptable to fast-paced and changing environments and have an in-depth understanding of the NDIS and how this impacts participants, service providers and staff. You will be able to support and guide staff to adapt to industry changes and demands and will share your knowledge with your team.

Qualifications and Essential Licences:

- Tertiary qualifications (Bachelor's Degree or higher) in Disability, Social Work, Behavioural
- Science, Mental Health (or similar)
- Senior First Aid Certificate and valid CPR
- DHS (Disability-Related) Clearance or NDIS Worker Screening
- Current Driver's Licence

You will also possess:

- Experience and understanding of the Forensic system
- Effective time management and planning skills
- Ability to manage changing and competing priorities
- Experience using and implementing Positive Behaviour Support Plans
- Intermediate IT skills
- A person-centred approach
- Experience developing professional and accurate reports for stakeholders
- Ability to teach, motivate and inspire Support Workers

If you need to contact us, or have any questions about our great employment opportunities, please call the HR Team 08 7221 9550.
- Community Living Options is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply._

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