Customer Service Coordinator

3 weeks ago

Edwardstown, Australia Randstad Australia Remote Work Freelance Full time

THE ROLE

The Customer service coordinator is vital in providing quality service and delivery to customers. Ensuring the conversion from the sale to fulfilment process runs smoothly.

The role would involve quoting invoices based on customer requirements to notification of fulfilment E

Responsibilities would include

  • Telephone and showroom sales enquiries
  • Data processing â entry of general Sales Orders onto Computer System
  • Provide a link between customers and the timely dispatch of goods to meet their requirements, including the development of new/alternative business
  • Proactively communicate with Customers and internal Supply Chain to preemptively manage Customersâ immediate and forward demand.
  • Ensure data related to sales orders is processed, managed and maintained correctly and in a timely manner.
  • Provide supplementary assistance, including customer intelligence, to the Australian Commercial Managers.
  • Maintain and service our existing clients with the view of developing a continuance of regular return sales.
  • Showroom maintenance and presenting to the marketplace a professional image and approach, to support and enhance our customers business activities.

    Skills and experience should include

    • Demonstrated experience in proactive inbound sales/ customer service experience within manufacturing, supply chain or transport environment
    • Excellent customer service with demonstrated experience in verbal and written communication
    • Effective project/ supply coordination and administration skills
    • Understanding of supply chain principles highly regarded
    • Understanding of drawings, dimensions and measurements are highly regarded
    • Ability to use judgement to making quality decisions under pressure
    • Microsoft office - especially spread sheeting and use of ERP systems for quoting and invoicing ( SAP highly desirable)
    • Ability to meet deadlines and process of handling conflicting priorities
    • Creative and innovative solutions and presentation skills
    • Strong business acumen with analytical evidence to support

      To apply, please follow the apply now prompts.

      For more information, please email Chanel Hirons on chanel.hirons@randstad.com.au or call on 8468 8010 for a confidential discussion.

      If the position is not quite right and you are on the hunt for your next opportunity within Engineering, Defence, Manufacturing and Supply Chain, LETâS CONNECT

      At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


      skills

      sales admin; sales support; sales coordinator; service admin; service support; service coordinator; rental service; rental coordination: used equiptment

      qualifications

      • 2 years relevant experience

        education

        Secondary School/High School

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