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Administration Team Leader Icon Cancer Centre Kurralta Park, Sa

4 weeks ago

Greater Adelaide SA, Australia Icon Group Full time

**Administration**

**Adelaide**

**Full Time**

**Icon Cancer Centre Australia**
- We are seeking an overarching Administration Team Leader with excellent communication skills, strong problem-solving abilities, the capacity to motivate and empower a team of 18 staff, a collaborative approach, and the ability to effectively manage conflicts, all while demonstrating strong leadership qualities and integrity._
- **Lead**a Team of **Medical Administrators**within our Day Hospital
- Champion our **Friendly and Supportive**Environment, for both Staff and Patients
- **Competitive Remuneration,**Development & Progression Opportunities
- **Permanent, Full-Time (Monday to Friday) - Kurralta Park, SA**

**Key Responsibilities**:

- Collaborate with the Senior Administration Manager to coordinate patient appointment times and maintain effective reception services.
- Supervise and support the Administration team, ensuring smooth operations and high standards of service delivery.
- Provide flexible support across various roles within the team as needed to optimize patient care.
- Process and validate Health Fund claims accurately.
- Manage daily cash, cheque, and credit transactions, ensuring end-of-day balance.
- Deliver superior customer service by ensuring efficient service delivery to patients and their families.
- Foster a collaborative team environment, encouraging input and feedback from team members.
- Communicate with patients and their families in a compassionate and friendly manner.
- Staff rostering
- Solving complex doctor requests.
- Facilitating a large number of patients daily.
- Managing a high number of inbound calls.
- Maintaining KPIs.

**Skills & Experience**:

- Minimum three years' experience in a similar role, including proficiency in electronic practice management systems.
- Familiarity with Medicare, DVA, and Private Health Insurance processes.
- Strong organizational and time management skills.
- Clear verbal and written communication abilities.
- Proficiency in computer systems, particularly in Word and Excel.
- Demonstrated commitment to delivering excellent client service, both internally and externally.
- Advanced knowledge of medical terminology preferred.

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**_Here’s why our people choose us:_**
***Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
**Connection, at Heart**: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
**Opportunity, at Hand**: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

**Our Culture and Benefits**:
At Icon, we don’t just offer jobs—we offer **careers that grow with you.** Enjoy:

- **Access to Novated Lease Options**: Pay for your car, rego, insurance, fuel, and servicing _with pre-tax earnings_ - potentially saving you thousands
- **Rewards Portal**: Discounts and cash-back on experiences, travel, dining & shopping.
- **Employee Assistance Program**: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- **Development Pathways**: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we’ll help you grow with us.
- **Online Courses**: Free access to an abundance of online courses in both clinical and non-clinical categories.
- **Paid Parental Leave**: Supporting you both personally and professionally.

**Excited to join Us?