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Disability Services Manager

6 months ago

Melbourne, Australia Nextt Group Full time

Permanent Full time - Flexible hybrid work
- work life balance
- Nextt Melbourne offers modern and easily accessible office spaces at Camberwell
- Join a great team of likeminded indivuals who want to make a difference

An exceptional opportunity awaits an experienced leader to join our Client Experience team in Melbourne. As a key member of the Client Experience team, the role focuses on leading and developing a team of high-performing Support Workers whilst providing an excellent end-to-end client experience at Nextt.

The Disability Services Manager, also known as the Client Experience Manager, plays a crucial role in the Client Experience Team. They lead and manage a team of high-performing Support Workers to achieve strategic objectives. Using personalized client assessment, risk analysis, support planning, and goal-tracking technology, they provide clients with an excellent end-to-end experience. The Manager ensures that Nextt Support Workers work closely with clients to help them get the most out of life. They understand the value of having a Support Worker team around the client and coach and support the team to meet the needs, wants, and aspirations of clients.

This is a permanent full-time position that offers the flexibility of working in a hybrid manner to achieve a healthy work-life balance. The role is responsible for a portfolio located in the Northwest Metro region of Melbourne.

**About You**
- You possess exceptional people management skills, a service-oriented mindset, and a results-driven approach to solving problems.
- Your expertise in achieving success for clients, combined with your ability to collaborate effectively with others, makes you a valuable asset.
- Prior experience in the disability sector, especially in high physical needs and complex care, would be highly valued.
- You are skilled at navigating various systems and proficient in adhering to established protocols.

**What will we offer you?**
- Working in this position can be very fulfilling, as you'll see firsthand the positive impact you have on people's lives every day.
- You'll also have access to a range of training programs, networking opportunities, and upskilling initiatives that can help you grow in your career and develop your skills.
- Our team is known for being supportive and positive, and you'll have the option to work in a hybrid format that offers flexibility. And of course, we offer competitive compensation.

We think you could be the Nextt Disability Services Manager in our Client Experience Team Discover how you can develop your skills while truly helping people in your community today.