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Aps5 Systems Support Officer
1 month ago
The APS5 Systems Support Officer is responsible for the support and administration of core organisational systems and databases.
This position plays a critical role in the coordination and operation of the systems used by the agency, particularly through providing system user support and developing, maintaining and delivering training programs.
**Duties**:
- Providing system user support for staff members across the organization.
- Developing, maintaining, and delivering training programs for the systems, along with documentation and manuals.
- Teach staff with skills in both general system use and specific business processes.
- Collaborating with internal stakeholders to enhance system functionality and improve business processes.
- Assisting with data cleaning, data migration, and the publication of records onto the online catalogue.
- Identifying potential system improvements and workflows based on collection management and data asset management practices.
**Who we are looking for**:
- High-level experience in the use, user support, and general administration of databases and reporting technologies
- Ability to provide staff training related to collection information systems and to problem-solve related staff queries.
- Ability to manage competing and changing priorities within a team environment and complete a variety of tasks within agreed deadlines.
- Highly developed oral and written communication skills appropriate for effectively communicating technical issues to non-technical staff and the ability to develop and deliver training programs to staff.
- Problem-solving and high-level analytical skills as they relate to problems experienced by business systems users.
**Other notes**:
- This is a permanent role based in Mitchell, free parking will be available.
- Part time arrangements may be considered.
- Please note you must have full Australian working rights to be eligible for this role.
Applications close on 6th of April 2024.
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