Aps 5 - Service Delivery Officers

4 weeks ago


Canberra, Australia Australian Government Full time

$83,706 - $89,659 + up to 15.4% Superannuation Various - ACT, Various - NSW, Various - NT, Various - QLD, Various - SA, Various - TAS, Various - VIC, Various - WA

**The Role**
Are you a high-performing professional seeking a challenging and rewarding career? Look no further Security and Estate Group has a variety of critical vacancies across Australia, and we are seeking experienced team players to fill these roles.

Do any of the following describe you?
- You are a natural networker and enjoy engaging with stakeholders
- You thrive on problem-solving and helping others achieve their goals
- You are an experienced administration professional seeking a new challenging
- You are passionate about supporting Defence capability

If so, we have the perfect role for you Our team is responsible for ensuring smooth, efficient, and forward-thinking operations that best support Defence. We manage daily operations, coordinate communication and logístical tasks, and plan for future infrastructure and estate growth. Our roles require a mix of strategic planning, strong organisational skills, and a commitment to maintaining standards and building relationships across all levels.

Our team is highly collaborative, and each role serves a unique purpose. You could be overseeing logístical and administrative tasks that keep our bases running, coordinating projects to align with organisational goals, or planning estate growth to meet both current and future needs. Whatever your role, you will be responsible for streamlining processes, troubleshooting challenges, and driving continuous improvement.

We are looking for professionals who are adaptable, future-focused, and committed to excellence. If you are ready for a new challenge and want to make a real difference, we encourage you to apply. Join our team and be part of something great

As an APS 5 in these roles, you will be:

- Accountable under limited direction to perform and achieve complex procedural, operational, administrative and business support work within an integrated workforce.
- Accountable to have and maintain a well-developed understanding of and compliance to with relevant legislative frameworks, government decision-making and Defence’s mission and policy requirements.
- Required to engage and communicate with stakeholders to identify, respond and provide advice on issues to achieve work unit and Defence outcomes.
- Accountable for organising your workflow and making independent decisions relating to your area of responsibility.
- Required to coordinate and contribute to the work of a team consistent to a work plan and provide advice and assistance on methods of task completion to team members.
- Accountable to contribute towards ongoing self-improvement and professional development.

**About our Team**
At Security and Estate Group (SEG), we are not just a team - we are a family of passionate and dedicated professionals committed to protecting and advancing Defence's strategic interests. As part of the Associate Secretary Group, we are responsible for managing security clearances, the Defence industry security program, and providing security training and awareness.

Our team is at the forefront of environmental stewardship, managing over 2.8 million hectares of land and more than 700+ leased or owned properties, containing around 30,000 built assets. We are also leading the charge in integrating service delivery to align with the One Defence model.

With a budget of over $6.6 billion and a workforce of around 1,900 APS and 150 ADF staff, along with numerous contracted service providers, we offer a dynamic and challenging work environment that will enable you to grow and develop your skills and career.
If you are looking for an opportunity to make a real difference and contribute to a high-performance team, then SEG is the place for you. Join us today and be a part of something great
- Well-developed communication, organisation and negotiation skills with the ability to influence a broad range of stakeholders
- The ability to work collaboratively with various military, civilian and contractor stakeholders
- Comfortable operating with the unknown, you seek assistance, and welcome feedback for your own development
- Demonstrated ability to think critically, identify issues and contribute to the delivery of continuous improvement activities
- The ability to research policy and procedure and determine practical outcomes that achieve objectives
- The ability to identify and anticipate stakeholders' needs and expectations to achieve outcomes
- The ability to forward plan a workload and the agility to reprioritise at short notice
- Demonstrate resilience and personal accountability for the quality, timeliness and delivery of results
- A commitment to on-the-job training and participation in activities to build and maintain customer service skills, and product knowledge
- Experience supervising/managing staff within a customer service/service delivery environ



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