Desktop Technician Iii

3 weeks ago

Melbourne, Australia Ceridian Full time

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.
Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.

**About the Opportunity**:
The primary responsibilities of this role will be to manage and provide desktop/IT support to our global employees. The Deskside Technician role provides second level support via incoming calls, resolving or redirecting the resulting incidents or service requests. This position will also work with various 2nd and 3rd level support teams to route tickets accordingly or to provide feedback on challenges and successes within the environment. The incumbent will be required to provide basic IT support from a network, telephony and OS perspective as well.

**What you’ll get to do**:

- Methodical desktop troubleshooting
- Route support issues to senior level support technicians as needed
- Assist in other IT related areas as needed
- Maintains current knowledge of relevant technologies as assigned.
- Maintenance of on-premises equipment, meeting rooms, hotel desks as required
- Participates in special projects as required.

**What’s in it for you**:

- Encouragement to be the best version of yourself at and away from work:

- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events

**Skills and experience we value**:

- College Diploma Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
- 5+ years in desktop, on-site support role
- Professional experience troubleshooting Microsoft Windows O/S, Microsoft Office 2016 Suite, O365, BitLocker, various Antivirus solutions, Intune, Autopilot, SCCM
- Experience with Windows XP, Windows 7, Windows 8.x, Windows 10, Windows 11
- Understands the target audience and knows how to cater to those audiences
- VIP Support experience
- Basic network knowledge and experience
- Self-motivated to provide exceptional end user experience a must
- Able to work in a flexible and fast paced environment
- Excellent speaking and communication skills

**What would make you stand out**:

- Experience with corporate networking and security desired
- Experience using SCCM, Intune, Autopilot
- Experience with various telephony technologies (Avaya, Teams, Zoom)
- Zoom, Zoom Rooms, Teams support experience desired
- AWS, VMWare Horizon Suite, Microsoft Defender, W365

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

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