Duty Manager

3 weeks ago

Greater Adelaide SA, Australia Hotel Indigo Full time

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant
- Market & Meander, and the iconic rooftop bar
- Merrymaker, with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As **Duty Manager** - you are a leader. You will be the person that guests rely on to handle transactions, offer thoughtful neighbourhood insights, and anticipate every detail to make our guests feel right at home and ignite their curiosity.

Reporting to the Rooms Division Manager, you will lead and oversee all aspects of Front Office operations on shift to deliver a unique guest experience that brings the Hotel Indigo brand to life.

**A little taste of your day-to-day**

Every day is different at IHG, but you’ll mostly be:

- Leading the way - managing guest experiences, monitoring team performance and ensuring smooth operations while on shift
- Prioritising workload and ensuring the team deliver authentic, memorable experiences
- A neighbourhood host - know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information
- Having authentic conversations with guests to resolve issues, queries or concerns
- Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and guest loyalty
- Promoting teamwork and quality service through daily communication and coordination with other departments
- Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
- Conducting routine inspections of the hotel public areas and taking immediate actions to correct any deficiencies

**What we need from you**

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

A passion for Adelaide and our local region is what sets us apart from the rest

You will also have some key skills:

- Experience in hotel Front Office/Rooms division, with previous leadership experience
- Excellent communication, problem solving, reasoning and motivational skills
- Working knowledge of hotel property management system Opera is beneficial
- Resilience, with the proven ability to manage a crisis
- Full drivers licence and the confidence to drive and park cars
- It’s a physical role and you’ll be on your feet most of the day, so attention to safe manual handling is a must; including occasional lifting/push/pull of heavy items and you may need to bend and kneel to complete some activities
- Flexibility - Available to work a rotating roster; weekends, nights, morning and holidays are all part of the job
- Compliance - accredited Responsible Service of Alcohol, Food Safety Certificate, South Australian Responsible Persons Badge and First Aid Certificate are required to perform the role and must be maintained
- Must meet the legal requirement to work in Australia without limitations or restrictions

**What you can expect from us**

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Access to our discount retail platform that makes your pay go even further
- Enhanced parental leave
- Proactive paid wellbeing days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG

We are proud to be IHG and we know you will be too. Visit IHG Careers to find out more about us.

Follow us on Instagram and Facebook

Follow us on LinkedIn

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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