Duty Manager

3 weeks ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. As part of our Pre-Opening team at the brand new Crowne Plaza Adelaide, Mawson Lakes, you’ll champion our ‘one team’ approach. You'll make sure you and your team are ready to deal effectively and efficiently with all guest complaints, queries and suggestions, from hotel opening and beyond, delivering an unforgettable guest experience, every time.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Leading the way - managing guest experiences, team performance and hotel operations
- Prioritising workload and ensuring your team deliver authentic, memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations

**What we need from you**
- Minimum Diploma or equivalent
- 2 years’ front desk/guest service leadership experience
- Must be fluent in spoken and written English
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Accounting and mathematics skills for accurate auditing and payment processing
- Availability to work a rotating roster, weekends and public holidays
- Must have Full Time Australian Working Rights

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too #Gofurthertogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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