Advanced On-site Technician

5 months ago

Sydney, Australia Fujitsu Full time

**ADVANCED ON-SITE TECHNICIAN (FIELD TECHNICIAN)**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for an experienced **Field Technician** to conduct technical hardware support and repair activities as part of service delivery provision and/or projects deployment, including hardware repair, installation, troubleshooting, problem resolution and maintenance to clients around the Sydney area.

A NSW Drivers license is essential as is the ability to work shift hours (either Tuesday Saturday 1-9pm or Sunday -Thursday 1-9pm). A company car will be provided.

**About you**

Responsibilities and Accountabilities:

- Responds to customer questions regarding operation and malfunctions.
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
- Conduct hardware troubleshooting and diagnostics in order to provide hardware break-fix services.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- Ensure prompt escalation of any operational issues.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
- Ensure all required training is completed on time.
- Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
- Carry out other work as assigned by TL or Fujitsu management.

**Requirements**:

- Knowledge of IT Services and technologies (ITIL based Managed Services, Serverless architecture etc.).
- Experience troubleshooting and maintaining ICT hardware equipment
- Strong customer focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (e.g. certification) Technology industry.

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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