Pre-delivery Service Advisor

1 month ago

Laverton, Australia Paccar Full time

**ABOUT US** KENWORTH DAF** Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands and is located close to the Western ring road and in the centre of Laverton’s transport hub. Our culture is what sets us apart - much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement.

**THE OPPORTUNITY**
We are seeking a Pre-Delivery Service Advisor to join our dynamic team in Laverton. Acting as a liaison between the sales and pre-delivery departments, you will be communicating with service technicians about vehicle problems and timeline statuses, to ensure vehicles are delivered on time.

**KEY RESPONSIBILITIES**
- Greet customers and address their inquiries promptly
- Manage appointment bookings
- Maintain data accuracy on the system
- Collaborate with technicians for timely completion of repairs and services
- Provide details of recommended services and associated costs to customers
- Prepare accurate and comprehensive estimates for stakeholders
- Raise, process and close repair orders
- Assist with enquiries from contractors, dealers and vendors
- Attend to front counter when required

**ABOUT YOU**
- Outstanding interpersonal communication
- Customer-focused
- Great organisational skills
- Ability to work autonomously
- Attention to detail
- Specialised knowledge of Automotive Industry
- Basic knowledge of Auto I.T. system desirable
- Qualified Diesel/Motor Mechanic desirable
- Costing experience desirable
- Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is highly regarded

**WHY US?**
In return, through training, education and the opportunity to find and pursue the career path of their choosing, we strive to bring out the best in every one of the people who work for Kenworth DAF Melbourne. Our reward, the customers’ reward - is a workforce with genuine and enduring passion for what they do. As part of PACCAR Australia employing over 1000 people, there is lots of opportunity to grow your career with us.

Job Reference: PACAUSLVL103442

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