Service Officer

2 weeks ago

Canberra, Australia Australian National University Full time

**Classification**:ANU Officer 5 (Administration)
**Salary package**:$77,399 - $84,434 per annum plus 17% superannuation
**Term**: Full time, Continuing
- Play a vital role in providing education support services to College of Engineering, Computing & Cybernetic academics
- Provide high quality advice and support to stakeholders across the College and university on topics related to examinations, timetabling and results processing
- Assist with the development, implementation and roll-out of various local or University-wide activities and initiatives

**About the College**

The _ANU by 2025_ _Strategic Plan calls for the University to serve society through transformational research and education. As one of the great universities of the world, ANU is driven by a culture of excellence in everything we do. Our lived experience is increasingly one of large-scale systems of people, whose actions and interactions are influenced by our digital, physical and biological environment. The ANU College of Engineering, Computing and Cybernetics (CECC) hosts three of the key disciplines necessary to help us design, build, regulate and secure the future.

CECC brings together expertise in social, technical, computational, ecological and scientific systems to build a new approach to systems design and build new national capabilities in data-driven policy and business development. The work we do in the College directly supports one of the four pillars of _ANU by 2025_: to strengthen our national mission and meet our unique responsibilities as Australia’s national university. We will deliver on our mission by building a strong community, providing transformative educational experiences, conducting high-impact research, seeking meaningful engagement, and becoming a resilient organisation post COVID-19.

We welcome and openly acknowledge differences in expertise, research / education / professional focus, experience and perspective.

CECC is a vibrant and diverse community of more than three thousand students, staff, and visitors. Our College comprises three schools: the School of Computing, School of Cybernetics, and School of Engineering, supported by the Professional Services Group.

The Professional Services Group provides expertise that supports the College in the successful delivery of its objectives. We achieve excellence in services by partnering and collaborating with academic staff, students and external partners, through embracing diversity of ideas to coming up with innovative solutions. Our expertise spans across Engagement, Community, Resources, combining strengths across each of these focused areas to identify and build strong collaborative relationships throughout our broad stakeholder base.]

**About the opportunity**

The Service Officer - Academic Services, within the Education portfolio, is a continuing appointment that contributes to Academic Services team. The Service Officer works closely with the other members of the Academic Services team and with the wider College and ANU communities, liaising with and providing quality advice and service in areas related to examinations, timetabling and results processing. The Service Officer is responsible for the provision of day-to-day generalist advice and services, ensuring data accuracy and integrity and timely escalation of more complex aspects to the relevant team members.

The position holder will participate in the implementation and roll-out of local and University-wide activities and play a key role in developing networks and relationships for the Education portfolio across campus.

**Enquiries**

**Our commitment to diversity, belonging, inclusion and equity**

**What we offer**

The ANU provides attractive benefits and excellent support to maintain a healthy work/life balance and offers generous remuneration benefits, including four weeks paid vacation per year, assistance with relocation expenses and 17% employer contribution to superannuation. We also offer generous parental leave, the possibility of flexible and part time working arrangements, a parental and aged care support program, dual career hire programs, staff and family tuition fee discounts, ANU school holiday programs, and childcare facilities on campus.

**How to apply**
- A 2-page statement addressing the selection criteria.
- Other documents, if required.

**Applications which do not address the selection criteria may not be considered for the position.

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