Customer Service Team Leader

4 weeks ago

Hornsby, Australia Hornsby Shire Council Full time

Reference Number: 2023-22

Closing Date: 28-02-2023

Employment Type: Permanent Full Time

**Salary**: $96, 720 to $107,900 per annum, plus 10.5% superannuation and a 9 day fortnight.
- Appointed salary in this range will be based on skills, qualifications, and experience._

If you're a dynamic and experienced professional passionate about Customer Service, then this could be the role for you

The Governance and Customer Service Branch is currently looking to recruit a Customer Service Team Leader to lead and supervise a professional, multi-faceted Customer Service Team. This interesting and varied role incorporates counter services, call centre operations, online Customer Request Management (CRM), park bookings and administration functions to ensure delivery of high quality customer service to internal and external customers of Council.

**About us**

Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.

**About the role**

The Customer Service Team Leader position has the following major components:

- Ensure the provision of high quality, efficient and effective customer service
- Develop and implement policies, strategies and programs for delivery of exceptional customer service
- Manage, support and develop team staff, including staff recruitment and selection
- Develop, implement and review procedures to comply with statutory obligations.

**About you**

This position requires an enthusiastic, customer focused professional with excellent interpersonal and communication skills. You will have considerable practical experience in supervising or managing staff, in a similar work environment. You will possess highly developed administration and organisational skills to achieve a high standard of work performance and meet deadlines.

In your new role you will have exceptional interpersonal skills as the role involves the supervision of several staff members along with strong oral and written communication skills. The ability to think quickly, act autonomously and handle several different tasks simultaneously is essential.

Your focus and attention to detail are important attributes as well as your calm, confident and professional manner.

In exchange, we offer a supportive and dynamic team and an excellent opportunity to advance your governance and customer services career.

**Benefits of working with us**

We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council.

**Please note you must be double vaccinated to work in this position and to attend an interview.**

For further information, please contact Stephen Colburt on 9847 6761.

**Closing date**: 28 February 2023 at 11.30pm

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