People and Culture Service Improvement Lead

4 days ago

Footscray, Australia Victoria University Full time

**Fabulous opportunity within our People and Culture Team**:

- **True employee experience design role**:

- **Make your mark designing and implementing amazing employee experiences**

**About Us**:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

**The Portfolio and Team**:
The P&C portfolio provides integrated human resources advice and support to the business areas of the University. Working closely with our clients, we deliver strategically aligned workforce solutions in areas including change management, diversity and inclusion, learning and development, health and safety, industrial and employee relations, pay and benefits, rewards, and recruitment. We also plan, design, communicate, and monitor the University's Workforce Strategy with a focus on building organisation and change management capability and providing workforce data to support strategic decision-making to enable the University to deliver on its strategic agenda.

**The Opportunity**:
Victoria University (VU) is seeking an experienced People and Culture Service Improvement Lead who is excited by identifying and managing gaps in P&C services including reporting, policy simplification, and process training and improvements.

We want to position VU as an employer of choice and your experience as an agile P&C lifecycle service and process designer is key to that.

**About the Role**:
The P&C Service Improvement Lead will deliver on service improvement opportunities identified through data insights, our People Services Team and our clients to effect positive employee experiences and to ensure P&C service level agreements are delivered on.

The role will support the development of help desk management and triage processes to efficiently resolve transactional P&C queries. In addition to analysing P&C processes to identify opportunities to streamline operations, they will have a strong emphasis on analysing P&C metrics and SLA measures to identify trends and areas for improvement.

The role will lead and contribute to projects to enhance P&C services as well as assist in managing changes to P&C processes including providing support to P&C employees, managing communication and ensuring transitions result in mínimal disruption.

**About You**:
Along with a collaborative approach to pro-actively engaging with stakeholders and colleagues at all levels, your well-developed interpersonal and communication skills will complement your ability to lead and implement process change smoothly. You will have a customer solution focused mindset underpinned by solid problem-solving skills to identify and address challenges within P&C services. You’re proactive and a creative and innovative thinker who’s experienced in P&C Advisory, P&C lifecycle services and business practices. You enjoy data analysis and are skilled in contributing to the compilation of reports for senior management and governance bodies.

**This is a continuing, full-time role (36.75 hours per week) at the HEP Level 8 classification with a salary range of $106,346 - $119,760 per annum plus 17% employer superannuation contributions.**

**What We Offer**:
**How to Apply**:

- A cover letter
- Your curriculum vitae/resume
- Your responses to the Key Selection Criteria listed in the Position Description
- Evidence of applicable qualifications, licences and registrations

**For specific queries related to the role, contact**:
Charlotte Cameron

Director, People Experience and Services

**Applications close Monday 8 July 2024 at 5pm.**

**Our Commitment to Protecting Country**:
VU honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect or Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

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