Call Centre Representatives

3 weeks ago


Melbourne, Australia 4C Recruitment Full time

World leading education company
- Hybrid roles - 2 days per week in the office, 3 days from home
- Full training provided
- **Global online education company**:

- **Full training provided - great career prospects**:

- **Hybrid roles - 2 days per week in the office, 3 days from home**:

- **Competitive remuneration package + incentive payments + great culture**

Join a world leading global education company in their Student Advisory team. Support new students during their onboarding, providing in depth information about their programs and online learning, and be a contact point for all inbound enquiries.

Student Success Advisors provide support and information to students across a portfolio of programs.

**Responsibilities**:

- Build rapport with students, delivering a high level of support about their online studies from enrolment to completion of their program
- Welcome and onboard new students and prepare them for online academic study
- Meet individual and team based KPI's
- Establish and nurture excellent relationships and share knowledge with your colleagues
- Work as part of a high performing team

**Success criteria**:

- Experience in high volume customer service & call centre environments (inbound/considerable outbound calling)
- Excellent relationship builder and "can do" proactive attitude
- Clear and engaging communication style and the ability to interact with people from a diverse range of cultural, educational, and professional backgrounds
- Salesforce CRM skills highly regarded
- Enthusiastic team player
- Ability to work under pressure in a challenging environment, prioritise and problem solve
- Higher Education experience and/or knowledge of the Australian education sector is preferable but not essential


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