Visitor Experience Manager

2 months ago

Hobart, Australia Tasmanian Government Full time

Department of State Growth

Culture, Arts and Sport

Tasmanian Museum & Art Gallery

Applications must be submitted by Sunday 17 March, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 17 March, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 6**Salary**:

- $105,921.00 to $119,801.00 per annum**Employment type**:

- Permanent, flexible, Permanent, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- Manage and oversee the activities of the visitor experience team in the efficient delivery of visitor services, including retail, events and venue hire.We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

**Duties**:

- Lead and manage the visitor experience team, including induction, coaching, performance management and identification of training needs to ensure optimal performance.
- Foster strong working relationships with internal and external stakeholders in relation to visitor experience planning and logistics, proactively managing risk and issues, optimising visitor experience and commercial opportunities.
- Work collaboratively and with influence to support the delivery of TMAG openings and events including public programs, exhibitions and commercial activities and ensuring that the management.
- Promote TMAG as a venue for hire and manage private events by working closely with external clients (corporate, private, colleague and commercial) and event partners to ensure customer expectations are continually met.
- Manage all aspects of the TMAG shop (in-store and online) including merchandise, distribution of catalogues and merchandise, maintain stock and records for sales, ensure the point of sale (POS) system is maintained and operating, propose merchandise options and oversee artist commissions and production as required in consultation with TMAG’s Executive and Curatorial teams.
- Develop and implement strategy, systems and processes, and engagement initiatives to improve operations, strengthen audience/ visitor engagement, and grow earned revenue.

**Desirable Requirements**:

- An awareness of the role museums and/or Art Galleries as interpretative, educational, research, scientific and curatorial institutions
- A current driver licence

**Pre-employment Requirements**:
The Head of the State Service has determined that the person nominated for this role is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted:

- Crimes involving dishonesty
- Working with Vulnerable People registration

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