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Visitor Management Officer

4 months ago

Hobart, Australia Tasmanian Government Full time

Department of State Growth

Business Services

Risk and Resource Management

Applications must be submitted by Thursday 01 February, 2024 11:55 PM

**Position details**:
**Applications close**:

- Thursday 1 February, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 2**Salary**:

- $64,821.00 to $69,764.00 per annum**Employment type**:

- Fixed-term, flexible, Fixed-term, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- This position provides professional concierge services to contribute to service excellence and a high level customer experience at the Parliament Square building. In addition to achieving this, the role also provides administrative support as required to the branch, division and the department as a whole.We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

**Period of Appointment**:
Appointment to the role is on a fixed term flexible (up to 73.5 hours per fortnight) basis until 31 December 2024.

**Duties**:

- Provide a professional, welcoming, friendly, informative and helpful approach to handling a wide range of customer service enquiries, via face-to-face, telephone or electronic means, from a diverse clientele. Clientele may include State Growth staff or staff from other departments also tenanted in the building, Ministers and their staff as well as other visitors and members of the general public.
- Work collaboratively with the Building Security Access Officer to provide a coordinated and seamless approach to service delivery to agreed standards with the preparedness to embrace feedback to address gaps and improve customer service.
- Ensure the appropriate protocols for visitor access into the building are followed.
- Undertake help desk function for the Property & Facilities Branch, as required.
- Provide administrative support across the branch, division and department as required.