IT Operations Analyst, Sydney

6 months ago

Sydney, Australia Mako Full time

**At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.**

Join the Mako IT Infrastructure team which is responsible for building and operating the complex technology foundation upon which the firm's operations are built. In this team, world-class engineers work together to build a highly reliable low-latency platform to enable the firm's business.

The IT Operations Analyst will work closely with Mako's trading, quant, developer and support teams to handle multiple aspects of administration, deployment, maintenance and troubleshooting of our global technology environment. There will be an opportunity to learn about all aspects of Mako's technology footprint, as well as the business, and to grow your skills and knowledge in both breadth and depth.

**What you'll be involved in**:

- Installing, configuring and supporting workstations, servers, telephony systems and all associated peripheral devices
- Diagnosing and solving faults in both hardware and software
- Performing system builds and upgrades
- Supporting core trading and business software
- Identifying opportunities for automation
- Creating and managing documentation
- Identifying opportunities for automation to increase operational efficiency
- Pro-active monitoring and capacity planning of the Windows estate

**What we need from you**:

- Excellent written and verbal communication skills
- A passion for automating processes and using an infrastructure-as-code mind-set
- An open-minded and innovative approach and a desire to take initiative
- 2+ years' experience working with Windows operating systems in a support capacity
- Good operational knowledge of Microsoft Active Directory, Azure Active Directory, Office 365
- Experience installing and configuring workstations
- Experience of troubleshooting desktop hardware and software issues
- Scripting skills for automation of tasks is desirable e.g. Python, PowerShell
- Working knowledge of networking concepts & technologies
- Experience of JIRA, Confluence and Slack
- Knowledge of best practices for maintaining information security
- Experience of virtualization, DFS, GPO, WDS, and WSUS is advantageous

**We are Mako**

At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities. We have a comprehensive benefits package, including:

- Flexible leave and hybrid working policies
- Healthcare allowance
- Comprehensive insurance benefits for life and salary continuance
- Employee wellbeing guidance and support
- Novated car leasing
- Generous paid parental leave scheme
- Opportunity become involved in the rewarding work of the Mako foundation

**About Mako**

Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making since 1999, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.

From offices in London, Amsterdam, Singapore, Sydney and Chengdu, Mako offers the best-in-class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.

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