Manager, Business Readiness

2 weeks ago

Melbourne, Australia Australian Unity Full time

**Create an environment where the customer & employees experience is the top priority**:

- **Deliver desired customer and business objectives**:

- **Join an organisation dedicated to the wellbeing of its members**

**What Makes Us, Us**

We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.

At Australian Unity We’re for real wellbeing. For us, real wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

We’re **bold**,** warm** and **honest**. We make a real difference to people’s wellbeing.

**Your New Role Looks Like This**

The Manager, Business Readiness Health Insurance will create an environment where customers and employees experience are at the centre of all process, systems, and project changes. This role champions bringing simple, helpful, relevant, and rewarding life through design, communications, and execution, delivering desired customer and business objectives.

Key Responsibilities Include:

- Drive a genuinely, customer centric culture through quality insights, process design and business readiness execution
- Create a continuous improvement environment using lean six sigma, human centered design and experimentation, solving complex problems within Health Insurance
- Design and maintain all knowledge management artifacts to ensure employee have the necessary knowledge to deliver desired customer and business objectives
- Deliver operational communications based on the change / impact assessment to the Health Insurance business in conjunction with Leaders and project teams
- Driver Operational Excellence though processing quality, efficiency and customer outcomes in moments that matter.
- Act as the liaison between the Health Insurance business SMEs and enabling functions such as project management, change, learning and development, business intelligence teams to provide business/systems analysis services

**What we are looking for**
- Demonstrated leadership experience in developing high performing teams, developing people and coaching others
- Demonstrated experience in leading Business Process Improvement and Design - ideally within Health Insurance
- Proven ability to drive outcomes and operate effectively in ambiguous environments
- Experience in business analysis, portfolio management or a related field would be highly regarded
- Experience in Lean Six Sigma (Green or Black Belt)
- Exposure to Human Centred Design would be looked upon favourably
- Strong decision-making skills with the ability to deliver quality services

**What’s on Offer**:
You will enjoy a range of great employee benefits and rewards including:

- Competitive salary + bonus program
- Enjoy additional yearly Wellbeing and Community leave days
- 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your family at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
- Available access to LinkedIn Learning courses through our great Learning platform

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