Incident Manager
6 days ago
Ignite are looking to hear from experienced Incident Manager for one of our government clients.
Reference Number: 366170
Citizenship requirements: Australian citizens
Location: ACT, QLD, VIC or WA
Classification Level - Assistant Director
As an Assistant Director of the Incident Management Team, you will be responsible for supporting the client’s Incident Management Team and processes. The role will be a blend of operational and strategic duties.
Responsibilities may include but are not limited to:
- Implementing long term strategies to expand and improve Incident Management offering
- Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities
- Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively
- Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
- Managing major incidents to ensure service restoration in line with business expectation
- Constructing, maintaining, and delivering reporting on the Incident Management functions
- Facilitating good document and knowledge management standards within the team
Required Skills/Experience:
- Demonstrated minimum of 3 years’ experience managing incidents in a large multi-vendor, multi service provider ICT environment
- Proven ability to work through, and progress, complex issues with limited direction
- Demonstrate strong leadership in operational environments
- Demonstrated high level communication skills and the ability to tailor communication to its intended audience
- Certified ITIL Foundation (V3 minimum)
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