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Integrated Services Manager
3 weeks ago
An exciting opportunity has become available for a professional, organised and customer focused** Integrated Services Manager **to be based at the **Pacific Fair **Shopping Centre on the **Gold Coast.**
You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of service.
**What you will be doing**
- Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
- Meet our contractual obligations and delight our customers by exceeding their expectations
- Provide exceptional customer service
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders
- Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials/budget and control the P&L
- Identify any problem areas and develop, implement, and monitor appropriate strategies to address issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements
**Desired Skills and Experience**:
**You will have**
- Facilities management experience and a background within a retail or commercial environment
- Cleaning industry experience - ideal
- Experience in managing large and diverse teams, performance management and employee relations experience
- Demonstrated Client relationship management experience with strong influencing skills and the ability to deal with issues proactively
- Ability to work flexible hours to support your team and the client
- Strong financial / business acumen to deliver the P&L results
- Passion and commitment to deliver customer service to the highest standard - a Service Excellence focus
- Excellent communication and presentation skills - written and verbal
- Competent computer skills and exceptional attention to detail - essential
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19
**What we offer you**
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture
In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.
**Assetlink’s Diversity Commitment**:
**_Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._
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