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Administration Officer

4 weeks ago

Caulfield, Australia HammondCare Full time

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

The Admissions Administration Officer provides administration support for the admissions process of our Residential Care sites. The role also includes liaising with our residents on a quarterly basis to obtain feedback on our service.

**_ This role is a permanent part-time position, 1 day per week or 2 half days, based at Caulfield._**

**Key Responsibilities include**
- Supporting the Residential Team with administration tasks for residents admission process
- Contacting enquiries/leads for those wanting Residential Care and updating on customer relationship management systems (Salesforce)
- Working closely with Admissions Coordinator to promote HammondCare
- Producing admissions documentation
- Data entry into various systems
- Attending Residential Sites to conduct meaningful surveys with our residents on a quarterly basis

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Minimum of 5 year’s demonstrated experience working in a face paced administration role with a strong customer service component
- Demonstrated experience engaging with people at all levels displaying empathy, compassion, and patience
- Strong MS Office skills
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team essential
- Experience in aged care highly regarded

**Benefits**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.
- Discounts across a range of household names such as JB HI- FI
- Option to purchase up to 2 weeks additional annual leave
- 14 weeks Paid Parental Leave
- Learning and development opportunities

**To Apply**

If you are ready to make a difference with HammondCare,

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and references._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._

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