Communications Specialist

1 month ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
An exciting newly created opportunity has become available within BOQ Groups' Retail Banking Division

Supporting the Bank of Queensland, Virgin Money Australia and ME Bank brands, this role will be embedded within our home loan transformation program, creating a new digital home lending experience that is set to simplify, digitise, optimise and strengthen the bank. They’ll be responsible for ensuring our communications to bankers and customers about this program of work are always well-crafted, clear and timely.

The role would suit an experienced Communications Specialist who is looking for their next challenge, ideally with some experience communicating banking, home lending or digital transformation change activities.

Key responsibilities:

- Support development of and manage execution of the program Communications Plan to ensure consistent, predictable messages are delivered through established communications channels
- Create programs, materials and coaching to influence positive change adoption through the Bank’s change and continuous improvement agenda
- Plan and deliver engaging and impactful communications campaigns aligned to key milestones on the program Change Calendar
- Bring creativity and innovation to the development of communications materials and experiences, tailored to each of our distinct brand personas and fit-for-purpose for each of our varied customer audiences
- Coordinate, create and and publish communications materials including EDMs, letters, SMS, web content, social content, intranet articles and virtual and live events using Sharepoint, Teams and Outlook

**About you**
- Retail or service industry experience with a large frontline team
- Proven experience creating and delivering strategic communications plans within complex, multi-brand organisations
- Ability to influence and change behaviour using creative communications campaigns and tactics
- Track record of measuring impact and using data and insights to drive future decision-making
- Tertiary or industry qualification in Communications, Journalism or Marketing related fields will be viewed favourably
- Success in managing a broad variety of communications projects with competing priorities

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03161

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