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Service Coach

2 months ago

Brisbane, Australia David Jones Full time

**Job no**: 534547

**Work type**: Full-Time, Permanent

**Location**: Brisbane - CBD & Inner

**Categories**: Human Resources, Property & Facilities, Strategy & Business Development

Your role as a Service Coach will work closely with Regional Managers, Store and Customer Service teams and the People team to facilitate training across all David Jones categories through effective coaching both instore and in classroom settings. You will influence outcomes and drive customer retention by inspiring and coaching Store Management and frontline teams on category specific standards, specialised services, financial service products, payments and David Jones rewards programs. We are looking for a confident and passionate individual who enjoys adapting and tailoring their approach in delivering training material whilst thriving in a fast-paced retail environment.

Based in our Queensland David Jones stores, this role would suit someone who has strong influencing skills, loves building lasting working relationships and has a humanistic approach in educating staff.

**In this role you will**:

- Inspire and coach store management and front-line teams on category specific standards, specialised services, financial products, payments and David Jones Rewards program
- Work closely with the Customer Service team to facilitate instore and virtual group training sessions
- Support the People team with induction and Leadership training
- Ensure team members are engaged and foster a culture of ongoing development
- Provide Store Management and Team Leaders with David Jones learning tools
- Manage and deliver adhoc training requests to support broader business strategies

**We are looking for**:

- Experience in Retail management or as a Training Facilitator
- Certificate IV in Workplace Training and Assessment (preferred)
- Passionate about the customer experience
- Outstanding communication skills both written and verbal
- Strong stakeholder engagement and relationship building skills
- Effective influencing skills
- Intermediate skills in Microsoft Word, Excel, PowerPoint

**Why work for us?**
- A competitive remuneration package, including an annual bonus incentive
- Generous employee discounts across David Jones
- An additional day of leave for your birthday
- The opportunity to support community partnerships through our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions

**About Us**
- Since 1838, David Jones’ limitless quest for innovation and progress established us as Australia’s original influencer in fashion & lifestyle. Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other. _
- Our current parent company, Woolworths Holdings Limited (JSE:WHL) have entered into a binding agreement for Anchorage Capital Partners to acquire David Jones, bringing our business back into Australian ownership and securing the next chapter of our growth journey._
- Anchorage is one of Australia’s leading and most highly experienced private equity firms, who will leverage their deep industry expertise, hands-on approach with management, and continued investment to drive key initiatives to grow the David Jones business and deliver sustainable future performance._

**Advertised**: 07 Feb 2023 E. Australia Standard Time
**Applications close**: 10 Mar 2023 E. Australia Standard Time

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