Aps 3 Participant Support Officer

3 weeks ago


Moonee Ponds, Australia face2face Recruitment Full time

**Closing Date**:9 AM Tuesday 2 July 2023

**face2face reference**:586688
**Location**:Moonee Ponds VIC, Werribee VIC, Bairnsdale VIC, Bendigo VIC, Berwick VIC, Swan Hill VIC
**Hours**:full-time
**Contract length**:12 Month with possibility of extension
**Entry requirements**:Australian Citizen
**Pay range**:$37.36 p/h ex super

**About the role**:
**Duties**
- Managing and resolving matters by actioning planning tasks as per legislative requirements.
- Providing counter/reception support for the local office including enquiries in the self-help kiosks and online support.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Undertaking a range of data entry activities and ensuring follow up is completed.

**Required experience/skills**
- Ability to work in a team.
- Communication skills.
- Customer service skills.
- Ability to manage conflict and difficult/sensitive conversations.
- Microsoft Suite skills (Excel, Word, Outlook, Teams).
- Ability to use initiative and work independently.
- Ability to learn new systems and processes.

**Desirable experience/skills**
- Experience in a Front of House and/or administration based role.

**Benefits**
- A healthy, safe and diverse work environment.
- Continuous employee support.
- Opportunities for career development.

**Michelle le Grange**

**Or**

**Dani Vrkic**

**02 6199 5750**#APS
- Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here


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